5 Keys to Boosting Your Emotional Intelligence IQ - What it is and How to Apply it

Emotional intelligence is the ability to understand and manage your own emotions and those around you. People with a high degree of emotional intelligence know what they are feeling, what their feelings means and how these emotions can affect them and other people. Emotional intelligence is a crucial trait of top performers.

Emotional intelligence is vital for leaders as "people join companies, but they leave managers." The manager or leaders' emotional intelligence directly correlates to the success or failure of recruitment, retention, motivation, morale, productivity, cooperation, relationships and ultimately profits.

In this fast pace and changing world where communication breaks down, people are on edge, relationships suffer, and sometimes the "niceties" are lost. Improving emotional intelligence will improve your leader's and team members' ability to excel in increasingly challenging and complex roles and tasks.

This tailored professional development program delivered in-person or virtually will provide an in-depth review of the critical competencies of emotional intelligence:

• Self-awareness
• Self-management
• Social skills
• Motivation
• Empathy

Experts say Emotional Intelligence can make or break careers and elevate executive leadership to higher levels of success. So, what are the best moves and worst emotional pitfalls you can make?

Everyone will walk away with tips, tools, and solutions to communicate better, improve everyday interactions, build rapport and relationships, reduce stress and anxiety, improve collaboration, cooperation, and connections. In short, people with high emotional intelligence IQs will get along better with colleagues, employees, and customers to create a more positive, productive, and profitable culture.

Get Along Better with Anyone, Anytime, Anywhere … Build Rapport, Relationships and Connect with Customers and Co-Workers

Does Everyone in Your Office Get Along Great, Really? Really??

No matter how well your team members and leaders get along, even a slight improvement in communication, interpersonal relationships, people skills, and everyday interactions will significantly enhance productivity, engagement, morale, employee retention, job satisfaction, positivity, customer relationships and contribute to a more positive, productive and profitable workplace and customer- focused culture – And get everyone singing your praises.

Getting Along is even more essential for managers and leaders. It is well known that people join companies and leave managers. Do all you managers and leaders have a high Get Along IQ? If not, how much does it cost you in time, resources, and money to not get the training they need to get along better with colleagues, team members, and customers?

Good interpersonal skills and building positive connections with colleagues and customers are the foundation for everything we do. In fact, according to a study by Harvard and Stanford University, only 15% of your success in your personal and professional life will be due to your technical skills, and 85% will depend on your communication, emotional intelligence, people skills, and ability to get along.

A cooperative and collaborative spirit cultivates a culture that brings out the best in people and performance, keeping everyone energized and productive. When we work well together, everything works better at work, and that carries into our contacts, connections, and relationships with customers and clients.

Building positive connections, enhancing emotional intelligence, transforming interpersonal skills, and getting along will boost your bottom line in many ways.

Some areas we will cover include: 3 ways to keep your attitude adjusted at all times; How to SOFTEN your body language and tone to make yourself more approachable, likable, and trustworthy; 3 keys to building long-lasting relationships; How to avoid misunderstandings that destroy relationships; The #1 way to boost your likeability IQ; 6 ways to get everyone singing your praises; 10 top acts of rudeness and how to avoid them; 7 ways to handle difficult conversations; Dealing with difficult people and bullies; Words and language that destroy relationships; How to say No and talk to others in a friendly way; Understanding different communication and personality styles; communication crushers the derail connections; 5 keys to emotional intelligence; Active listening; Power of Empathy; Implicit and unconscious bias; Best practices and more.

Getting to Yes – Boost Your Power of Persuasion

The key to persuading, motivating and influencing others on your ideas, services and concerns is to understand others first before having them understand you. Everyone is different. Their gender, age, culture, background, circumstances and demographics must be understood before you can start to influence and persuade. In fact, if you communicate the same way with everyone from your perspective, your chances of influencing others are going to be dramatically diminished.

It’s like the myth, “Treat everyone like you would like to be treated.” To really influence others you must, “Treat them the way they want to be treated.” Your words, gestures, listening skills, body language, ability to read and understand others, “sales” quotient, presentation style, personal presence, perceived trustworthiness, likeability and other factors all play a part on your ability to influence others. This interactive, entertaining, information-packed and non-boring session will provide you with real life, how-to tools, techniques and solutions you can use … NOW!

Relationship Selling – Building Win-Win Relationships One Person at a Time

Does Everyone in Your Office Get Along Great, Really? Really?? No matter how well your team members and leaders get along, even a slight improvement in communication, interpersonal relationships, people skills, and everyday interactions will significantly enhance productivity, engagement, morale, employee retention, job satisfaction, positivity, customer relationships and contribute to a more positive, productive and profitable workplace and customer- focused culture – And get everyone singing your praises.

Getting Along is even more essential for managers and leaders. It is well known that people join companies and leave managers. Do all you managers and leaders have a high Get Along IQ? If not, how much does it cost you in time, resources, and money to not get the training they need to get along better with colleagues, team members, and customers? Good interpersonal skills and building positive connections with colleagues and customers are the foundation for everything we do. In fact, according to a study by Harvard and Stanford University, only 15% of your success in your personal and professional life will be due to your technical skills, and 85% will depend on your communication, emotional intelligence, people skills, and ability to get along.

A cooperative and collaborative spirit cultivates a culture that brings out the best in people and performance, keeping everyone energized and productive. When we work well together, everything works better at work, and that carries into our contacts, connections, and relationships with customers and clients.Building positive connections, enhancing emotional intelligence, transforming interpersonal skills, and getting along will boost your bottom line in many ways.

Winning Networking Strategies through Personal Branding

The role, power and potential of networking while establishing and maintaining a distinctive personal brand is paramount in the current social and professional climate.

Arnold Sanow, author of “Nobody to Somebody in 63 Days or Less … The Ultimate Guide to Business Networking and Word of Mouth Advertising” will share with you tips tools and solutions you can use NOW to build your networking prowess. You learn how to improve your personal brand and learn the do’s and don’ts of effective networkers, where to go and what to say to build win-win relationships with everyone you meet.

Working with Emotional Intelligence … What It Is and Why It Matters to You

According to a Harvard and Stanford University study, only 15% of your success in working effectively with people will be due to your technical skills and 85% will be due to your ability to connect, get along and your emotional intelligence. Emotional intelligence is the ability and skill of leaders and their employees to understand and manage themselves and their emotions. Experts say it can make or break careers and elevate executive leadership to higher levels of success. So what are the best moves and worst emotional pitfalls you can make? Learn from executive coach and nationally acclaimed author Arnold Sanow what it is and why it matters to the success of executives, employees and the companies they work for. You’ve studied The 7 Habits of Highly Effective People, One Minute Manager, Who Moved My Cheese. You’ve tried assertiveness training, team boot camps, left-brain/right-brain theories, and communication skills. Now study emotional intelligence: the ability to gather data from your emotions and the emotions of others and translate that into useful information.

What makes it different from all the other theories? Research throughout the past two decades indicates that emotional intelligence is a key factor to career and company success and overall happiness. Emotional intelligence (EI) can be further described as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action.” Various research sources build a case for improved EI in the workplace, because it contributes to the bottom line. From small companies to large organizations, EI helps with employee satisfaction and retention. Training dollars are better spent when managers know what they are looking for when improving their intellectual assets. Furthermore, customer service strategies and skills are honed when employees are emotionally intelligent. While there are several ways to improve EI, including professional coaching, training and education, it all starts with an understanding of what EI is and how improvement can increase employee satisfaction, retention and, ultimately, an organization’s bottom line.

Winning Presentation Skills – Put Power, Punch and Pizzazz into Your Presentations

Whether you speak to one person or a group of 100, getting your message out in a clear and concise manner is essential to your success. People who speak well are perceived to be smarter, more competent, likeable, trustworthy and confident.
The purpose of this workshop is to help you learn how to develop and deliver high impact presentations. It is designed for people like you who make presentations on an occasional basis. It covers the basic skills necessary for you to effectively develop and deliver the presentations you are asked to do in your job.

What Customers Love – Create a WOW Customer Experience

The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of your customer service more than any other factor determines the level of approval customers gives you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a “wow” feeling about you and your services. In this session participants will learn the following:

• 6 Key Ingredients to Keep Customers For Life and Get Them Singing Your Praises
• What Other Companies and Organizations Do to Succeed with Their Customers
• 15 Easy Things You Can Do Now to Keep Customers
• What Good Customer Service Really Means
• Turning Moments of Truth Into Moments That Are Memorable
• Making Every Meeting and Transaction Positive, Memorable and Special

We spend 5 times more trying to get new customers than we do to keep the ones we already have. This session will show you how to build customer relationships and a culture of customer care.