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Fred Reichheld

Fred Reichheld

World's Leading Authority on Business Loyalty; Author, The Ultimate Question
FEE RANGE: $25,000–$35,000 [FEE NOTE]
TRAVELS FROM: Massachusetts
Fred Reichheld is a Bain Fellow and Founder of Bain's Loyalty practice which helps clients achieve superior results through improvements in customer, employee, partner, and investor loyalty. His pioneering work has quantified the linkage between loyalty, profits, and growth. Reichheld organizes and moderates a series of CEO Roundtable discussions for leaders of organizations that have earned the highest level of loyalty in their respective industry sectors. This provides a unique networking and learning opportunity for CEOs who are committed to responsible leadership, who see financial success as a reward for serving customers and employees well—not as the primary end of business, and who feel a duty of stewardship to their institution which does not end with the maximization of shareholder value.

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