*Photo Credit: rockhealth.com
Bridget Duffy, MD
Former Cleveland Clinic Executive; Authority on the Restoring the Human Connection in Healthcare
FEE RANGE: $30,000–$38,000 [FEE NOTE]
TRAVELS FROM: California
M. Bridget Duffy, M.D. is the Chief Medical Officer of Vocera Communications, Inc. Vocera provides breakthrough mobile communication technologies and solutions that address critical communication challenges faced in healthcare today. Dr. Duffy founded and served as Chief Executive Officer of ExperiaHealth, a company whose mission is to assist organizations in rapidly improving staff and patient loyalty through innovative technologies and solutions that restore the human connection to healthcare. She previously served as Chief Experience Officer (CXO) of the Cleveland Clinic – leading the institution in improving patient experience as its top strategic priority. She is a frequent speaker on the subject of why patient experience matters and how it impacts clinical outcomes.
M. Bridget Duffy, MD, is the Chief Medical Officer of Vocera Communications, Inc., the leader in clinical communication and collaboration solutions on a mission to protect and connect patients, families and healthcare professionals. As the Chief Medical Officer, Dr. Duffy plays a key role in new product innovations, acquisitions, customer relations, and accelerating adoption of technologies that safeguard the physiological, emotional, and physical well-being of patients and healthcare workers.
Empowered by professional experiences and personal stories, Dr. Duffy inspires leaders across the country to disrupt the status quo and reimagine the future of healthcare. Prior to her appointment at Vocera, Dr. Duffy co-founded and served as Chief Executive Officer of ExperiaHealth, a company that collaborated with healthcare leaders to improve the patient, family and staff experience through solutions that improve communication and restore human connections. ExperiaHealth was acquired by Vocera in 2010.
Dr. Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of Integrative and Heart-Brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She was also the country’s first chief experience officer (CXO) in healthcare, establishing that role at the Cleveland Clinic in 2006 and making experience improvement a top strategic priority there and across the nation. Dr. Duffy is considered the founder of the experience improvement movement and is a frequent speaker on redefining safety to include protecting the physical and emotional well-being of frontline healthcare workers.
In 2021 and 2020, Becker’s Hospital Review included Dr. Duffy on its women to watch lists. In 2019, she was named a Top 25 Women Leader in Healthcare Software by Healthcare Tech Report proceeded by recognition as a Female Healthcare IT Leader to Know by Becker’s Healthcare in 2019 and 2018. In 2017, Dr. Duffy was named a “Women of Influence” by Silicon Valley Business Journal and a one the “Most Powerful Women in Healthcare IT” by Health Data Management. In 2015, she was named “Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business” by San Francisco Business Times. Dr. Duffy was also recognized as a “Health IT Change Agent” by Health IT Outcomes in 2014 and named among the “Top 50 in Digital Healthcare” by Rock Health. Additionally, she earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”
Dr. Duffy attended medical school at the University of Minnesota and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She is a founding partner of the CEO Coalition and a co-founder of the National Taskforce for Humanity in Healthcare. Dr. Duffy also serves on the board of directors for Evolent Health, Inc., Kids Care Dental & Orthodontics, and is on the advisory board of Maven Clinic.
Empowered by professional experiences and personal stories, Dr. Duffy inspires leaders across the country to disrupt the status quo and reimagine the future of healthcare. Prior to her appointment at Vocera, Dr. Duffy co-founded and served as Chief Executive Officer of ExperiaHealth, a company that collaborated with healthcare leaders to improve the patient, family and staff experience through solutions that improve communication and restore human connections. ExperiaHealth was acquired by Vocera in 2010.
Dr. Duffy was an early pioneer in the creation of hospitalist medicine and launched programs to accelerate clinical discovery in the field of Integrative and Heart-Brain medicine, helping establish the Earl and Doris Bakken Heart Brain Institute. She was also the country’s first chief experience officer (CXO) in healthcare, establishing that role at the Cleveland Clinic in 2006 and making experience improvement a top strategic priority there and across the nation. Dr. Duffy is considered the founder of the experience improvement movement and is a frequent speaker on redefining safety to include protecting the physical and emotional well-being of frontline healthcare workers.
In 2021 and 2020, Becker’s Hospital Review included Dr. Duffy on its women to watch lists. In 2019, she was named a Top 25 Women Leader in Healthcare Software by Healthcare Tech Report proceeded by recognition as a Female Healthcare IT Leader to Know by Becker’s Healthcare in 2019 and 2018. In 2017, Dr. Duffy was named a “Women of Influence” by Silicon Valley Business Journal and a one the “Most Powerful Women in Healthcare IT” by Health Data Management. In 2015, she was named “Woman of the Year” by Women Health Care Executives and selected as one of the “Most Influential Women in Bay Area Business” by San Francisco Business Times. Dr. Duffy was also recognized as a “Health IT Change Agent” by Health IT Outcomes in 2014 and named among the “Top 50 in Digital Healthcare” by Rock Health. Additionally, she earned the Quantum Leap Award for taking the risk to spur internal change in the field of medicine, and was featured in HealthLeaders magazine as one of “20 People Who Make Healthcare Better.”
Dr. Duffy attended medical school at the University of Minnesota and completed her residency in internal medicine at Abbott Northwestern Hospital in Minneapolis, Minnesota. She is a founding partner of the CEO Coalition and a co-founder of the National Taskforce for Humanity in Healthcare. Dr. Duffy also serves on the board of directors for Evolent Health, Inc., Kids Care Dental & Orthodontics, and is on the advisory board of Maven Clinic.
Topics:
- Delivering Consistent, Seamless Experiences of Care
- Integrating Quality and Safety to Experience Improvement Efforts
- Quality and Safety in the Eyes of the Patient
- Humanizing the Healthcare Experience
- Technology to Enable the Human Experience
- Using Patient and Family Voice to Improve Experience
- Communication’s Influence on the Healthcare Environment
- The Impact of Organizational Climate and Stress on Patient Care
- Why Patient Experience Should be a Top Strategic Priority
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