He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination. His resume includes an eclectic mix of career stops that ultimately led him to the purchase of a franchise at the age of seventeen.
With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom. For nearly two decades Kevin was a sales and marketing executive that helped grow a little known family business into an industry giant with annual revenues reaching two billion dollars.
After a career in franchising that spanned 30 years, Kevin decided to retire from corporate America and pursue his passion for bringing The HERO EffectTM message to as many people and organizations as possible. Kevin is on a mission to help people and organizations embrace a simple philosophy that separates world class organizations and high performance people from everybody else. He is passionate about helping people expand their vision, develop their potential and grow their results. And, as the father of an autistic child he knows firsthand how the principles of true success reach beyond the boardroom and into the lives of real people facing the challenges of everyday life.
As a highly sought after keynote speaker, Kevin has had the privilege of speaking to a wide variety of organizations including Siemens, State Farm, Country Financial, Bristol-Myers Squibb, Northwestern Mutual, Delta Airlines, Trans America and Allianz to name just a few.
Kevin entertains, inspires and challenges people to show up every day and make a positive difference at work and in life!
- How Successful Companies Improve the Customer Service Experience
Kevin’s hero effect strategy is all about creating an exceptional experience for customers. It is showing up every single day and helping your customers with no strings attached as well as taking 100% responsibility for your attitude, actions, and results. When working in a team, Kevin teaches not to get caught up in the mistakes of one person or try to place blame, but rather look at every situation through a lense of optimism. He uses an experience he had in Disney World to show his audience what a perfect customer service experience is. Kevin is great for big groups and he is sure to make a “hero” out of each and every member of your team.
- Leaders Creating an Environment Where People Can be the BEST Version of Themselves
- The Hero Effect™ - Creating a Culture of Heroes at Every Level
In this presentation, Kevin takes his most requested program and focuses The HERO Effect™ principles on leadership. Kevin has a simple philosophy when it comes to leadership. He believes that you are "a leader of one or a leader of none." He believes that leadership begins with mastering self along with the daily habits required to become world class leaders, mentors and coaches to the teams we live and do business with. The foundation of this program can be summed up in one powerful idea…we reproduce what we are! The role of leadership in an organization is to create an environment where people can be the best version of themselves. That is what serves a brand well and stands out in a crowded marketplace. This program is designed to help participants: Create an environment where people are inspired to be the best version of themselves and deliver world class performance to the people they serve; develop a team of people that are committed, focused and on fire for the brand they are helping to build; and design and deliver an organizational obsession statement that drives high performance and a world class customer experience.
- The Hero Effect™ - Being Your Best When it Matters the Most!
In a fresh and entertaining style, Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. At the heart of Kevin’s message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Your team will be motivated to reach beyond what is required and do something remarkable! This program is designed to help participants: achieve greater results by eliminating “ordinary" thinking and mastering the habit of excellence, own the moments that matter (and they all matter) by taking responsibility for their attitude, their actions and results, and create meaningful relationships that deliver an extraordinary experience for every “customer” at work and at home.