Having recently been inducted into the Royal Institution of Australia in 2019, recognising her excellence in scientific achievement and commitment to science in Australia, Dr. Catriona Wallace is one of the world’s most cited experts on Artificial Intelligence, Ethics & Human Rights in technology and Women in Leadership. Dr. Catriona Wallace has established herself as the innovative go-to expert for optimizing customer experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.
In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide Cognitive Virtual Assistants for employees and customers. Flamingo AI is the second only female led (CEO & Chair) business ever to list on the Australian Stock Exchange.
Dr. Catriona Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology & innovation and recently won the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). In large part, this success comes directly as a result of her ability to analyze data and identify specific problems, giving her the knowledge she needs to develop novel solutions.
With a dedicated passion for encouraging more women to pursue careers in technology, Catriona is leading by example. She has a PhD in Organizational Behavior and is a published author and analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics.
Catriona is also a philanthropist, human rights activist and mother of five.
- Artificial Intelligence – Providing hope at a time of Crisis
As the world moves into an unprecedented time of crisis management the role of Artificial Intelligence has become extremely important. As organizations restructure, send their employees home to work, avoid human to human interactions, minimize their expenditure and try to innovate their way out of the crisis we will see the use of AI increasing as a means to enable each of these factors. Dr Catriona Wallace, an expert in AI and organizational behavior will present on how Artificial Intelligence can be used to:
• Develop a Digital Workforce that augments employees
• Enables home-based work
• Creates efficient information sharing and collaboration for a decentralized workforce
• Drives efficiency and cost savings
• Powers innovative solutions that will be in demand post the end of the crisis
• Ideas, solutions and strategies on the above will be discussed.
- Human + Machine: The Rise of Artificial Intelligence
AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 million jobs in the next two years. It’s time for all organizations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:
• Machine Learning
• Computer Vision
• Conversational Platforms
• Autonomous Machines
• Data Science and Analytics
Dr. Wallace can also discuss the current state of the market, investment, best use cases, and how organizations should be thinking and planning for this tsunami of change that is coming.
- United Polarity
We live in a world that is highly polarised. When polarisation happens, it is usually your tribe polarised with another. This time the polarisation is within the tribe. So, what happens to a team or an organization where there is a high level of polarity? How do you manage through this? In this presentation, Dr. Catriona Wallace explores the concept of United Polarity, where the existence of polarised positions, although seemingly counter, actually can work to produce a stronger team.
- The Future of Customer Experience: AI powered digital augmenting humans – will customer experience be supercharged?
The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+machine.
• What customers actually want
• Customer experience strategy
• Human + machine customer experience jobs
• Customer experience technologies
• Omni channel management
- Women in Leadership - Start Up & STEM
Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.
Key take aways include how to be:
• A Woman of Power and an authentic leader
• A Good Man supportive of women
• An UnMother with unconventional parenting
• Calm in life when everything is on fire. All the time.
- AI Strategy: Centers of Excellence, Human Rights & Ethics
We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.
Key takeaways include:
• State of the market – AI & Machine Learning
• AI Strategy planning & Roadmap development
• Developing AI Centres of Excellence
• Developing Human Right & Ethics frameworks