Drawing from her personal experiences as the only child of an interfaith and interracial marriage, Heather is committed to inspiring leaders everywhere to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, heard, and supported. Her presentations are dedicated to helping leaders and organizations create supportive cultures of care by improving how they listen to and communicate with em- ployees.
Heather is a two-time TEDx speaker, sharing universal insights with millions all over the world, and the host of Leadership With Heart, a podcast about how leaders can better engage and retain talent. A regular contributor to leading news outlets, she has been featured in Bloomberg Business, CNN Business, and FAST Company, to name just a few.
Heather is the author of two bestselling books: The 7 Intuitive Laws of Employee Loyalty, which was named one of Forbes’ “Must-Read” books for HR Professionals, and The Art of Caring Leadership, which teaches the radical power of caring support in leadership and the workplace.
Known as The Employee WhispererTM, Heather harnesses humor, warmth, and an instant relatability to engage and uplift audiences, and inspire them into action. Her presentations are dedicated to helping teams, leaders, and organizations shine by improving how they listen to, communicate with, and empower employees.
- Diversity and Inclusion: How to Build a Culture of Belonging
This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles and master the art of active listening to ensure every employee feels valued, respected and supported.
- How to Create a Culture of Listening
This keynote distills down 12 years of Heather’s experience reviewing 25,000 employee engagement survey comments into actionable insights that have been proven to lead to better engagement, better customer satisfaction, higher revenue, lower turnover, and brand loyalty.
- Reimagining a New and Better Workplace
In this empowering, interactive, and hope-filled keynote, Heather provides a roadmap for navigating change with agility, confidence, resilience — and a positive outlook.
- The Art of Caring Leadership
The four Caring Leadership principles delivered in this keynote serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results.