Vicki Hess
Vicki is memorable...for all the right reasons! Her fresh, original strategies, techniques and delivery style leave a lasting, positive impact on participants (who frequently ask to have her back).
A skilled Escape Artist, she helps people escape from Professional Prison and provides a passport to Professional Paradise. Vicki is passionate about working with forward-thinking organizations to develop fully engaged employees and leaders, who in turn deliver remarkable business results. Notable organizations that have sought Vicki’s expertise include Johns Hopkins Health System, Society of Human Resource Management (SHRM), American Healthcare Association, MedStar Health and healthcare facilities nationwide.
A highly-regarded speaker, author, facilitator and consultant, Vicki is an expert in employee engagement, team dynamics, and workforce and leadership development, with more than 25 years of hands-on business experience. Prior to starting her company in 2001, she was responsible for non-clinical employee training, team building, customer service and leadership development for…
- 4 Steps to Go From Jammed Up to Joy Riding
Take a few minutes to imagine what work would be like if you were headed out on a road trip and thought a little bit more like a GPS in your role.
Given a destination (strategic or tactical goal), you examine all possible routes and choose the best one for your passengers (customers, coworkers, etc.). You identify points of interest along the way, prepare for upcoming twists and turns and even help with overcoming detours and traffic jams. Using stories, humor and easy to remember techniques, Vicki provides you with direction for taking a road trip to engagement (AKA Professional Paradise), every step of the way. You will work on strategies for connecting with other navigators, recalculating the route when you get off track, and, having fun along the way. At the end of the program, frontline employees will be able to:
•Execute helpful techniques to develop and sustain strategies for managing change.
•Implement ideas for creating positive relationships throughout your organization to smoothly reach your destination.
•Utilize best practices for helping to enjoy the trip and the destination. - 5 Steps to Less Stress, More Energy & Remarkable Results at Work
Remember when you first entered the nursing profession and you loved the positive connection with patients and their families? Remember how committed you were to providing care solely focused on what was best for the patient? Welcome to present day healthcare! Your job now includes doing more with less; managing constant change; handling crises; living with uncertainty; focusing on safety & quality; dealing with difficult patients; working well with teammates and the list goes on. You’re so busy keeping up…how can you possibly stay connected to your initial commitment to sensitive and nurturing care? Chart a course to Professional Paradise™ and beyond! Yes, you read it right…Professional Paradise. Some folks might say it’s an oxymoron. But even those who readily believe that it’s possible to achieve a constant state of engagement at work might think that finding or creating a strong sense of engagement in today’s climate of ever-present healthcare change is ludicrous.
In fact, evidence shows that in today’s climate of healthcare change, finding your own Professional Paradise is no longer an option…it’s a requirement that leads to improved safety and quality, more satisfied patients and better results on all metrics that are measured. At the end of this interactive and engaging program, not only will you feel inspired…you’ll also have a proven methodology for handling the day-to-day stresses at work. Through humor, storytelling and a translational approach to current research, you will receive solid take-away tools for use the minute you return to work. - Successfully Leading Change in a “Do More With Less” World
Imagine a workforce full of empowered employees and motivated managers who deliver outstanding service to internal and external customers, and provide exceptional quality and safety results. Sound too good to be true in these topsy-turvy times? If you are looking for evidence-based strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive, real-world, workshop. At the end of the program, leaders will be able to:
•Role model a state of high engagement – with several specific ideas for re-energizing themselves.
•Spread the engagement message to their team – with exercises to take back to staff.
•Create a lasting culture of engagement – with an exercise that builds a broader view of organization-wide beliefs and mindsets. - The One Thing that Affects Everything: Transforming Healthcare Delivery through Optimized Employee Engagement
What’s the one thing that healthcare leaders can focus on that will positively impact quality, safety, technology, finances, new markets, the patient experience, population health, the multi-generational workforce, changing business models and so much more? Employee Engagement. It’s true! Employee engagement is the difference between an organization that operates and one that excels. Using evidence-based research, proven strategies from successful clients and real-world ideas from her 4 books, Vicki Hess, RN, MS, Certified Speaking Professional, reveals tools and techniques for healthcare leaders to easily understand and manage the nuances of employee engagement in spite of changing priorities and a very busy schedule.
Vicki shares a unique way to look at patient and employee (& physician) engagement to better understand how they are deeply connected and what you can do about it as a leader. This distinctive process provides a valuable framework for strategic and operational discussions. After this session, you will think about engagement differently. From self-engagement to how leaders can foster a culture of engagement where everyone works well together (with a strong and abiding commitment to service) participants walk away with tools to use today to transform the workplace of tomorrow. At the end of the session, leaders will be able to:
•Describe the It Takes 3™ model for creating shared accountability for engagement.
•Outline a proprietary process for connecting the dots between employee and patient engagement.
•Execute realistic, proven, high impact, easy to implement ideas for improving employee engagement and ultimately the delivery of all healthcare services. - Straight Talk for Challenging Times
Employee engagement is all the rage these days. As a healthcare leader you likely know the benefits and see the downside when engagement falls short. Unfortunately, most employees don’t want to play the engagement game. They feel like employee engagement is management code for trying to get more work out of them and there’s push back all the way around. Add to that the fact that you’re being asked to do-more-with-less and can’t possibly succeed without fully engaged employees. It’s a quandary that’s showing up in lower than desired patient satisfaction scores, quality measures and more. What can you do in your role to create shared ownership and commitment around engagement? At the end of this program, you’ll be able to:
•Demystify employee engagement and talk about it in terms that everyone relates to.
•Describe the three critical components necessary for engagement to succeed.
•Create shared responsibility for engagement with everyone in the organization.
•Understand the key drivers for engagement in healthcare and how to positively influence them.
•Learn proven strategies to weave the engagement “thread” throughout your current projects & initiatives (think Rounding; Lean Daily Management, Team •Meetings, etc.) without making wholesale change or adding more to everyone’s already full to-do list.
•Take the power out of everyday workplace challenges like staffing, acuity, difficult patients, changing priorities, etc. and teach employees a system to minimize the impact of these challenges.
•Execute high impact, easy to implement ideas for how to positively connect with direct reports and promote engagement.
•Connect with your own sense of engagement to feel re-energized and share the lead when it comes to employee engagement. - Leading Your Organization to Professional Paradise & Beyond Professional Paradise for Organizations
Creating a culture of Professional Paradise is no longer an option in business. It's a requirement. To recruit and retain strong and engaged managers and employees - and to meet your organizational goals - everyone in your company needs to understand exactly how to create and maintain a Professional Paradise for themselves, their customers, direct reports, coworkers, etc. When executives are really ready to create an organization-wide culture of Professional Paradise, Vicki's consulting expertise sets her apart. Her proven methodology includes: Comprehensive organization-wide needs assessment; Innovative multi-media training interventions; Cutting edge, creative and thorough follow up. Leaders and employees learn a shared lexicon for what it means to create and work in Professional Paradise. Using her popular book, SHIFT to Professional Paradise as a guide, staff and managers learn how to SHIFT their work beliefs, mindset and actions to create positive outcomes for themselves, their coworkers, and customers. - Shortcuts to Becoming a Leader that Others Want to Follow
Do you find yourself struggling to meet the demands of a busier than usual workplace? In addition to your full time job of managing your team are you still doing hands-on “work” in your area of expertise? Do you wish others around you would take ownership for their own responsibilities so you could get back to work? If you responded “yes” to any of these questions then you’re ready for the shortcuts to becoming a transformational leader who garners the trust, respect and admiration of others. (Bernard M. Bass, Bass’ Transformational Leadership Theory). On our journey to transformational leadership, Vicki Hess, RN, MS, Certified Speaking Professional and author, shares real-world tools and techniques for positively influencing others and creating a positive work environment – even when everything around you is rapidly changing. At the end of this insightful, informative, interactive and inspirational keynote, you’ll be able to:
•Define the role of transformational leadership in accomplishing organizational goals.
•Create a shared responsibility for achieving individual and team goals.
•Implement high impact, easy to use ideas for transforming the workplace culture through your leadership.
What factors influence the speaker's fee?
Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.
Are travel expenses included in the speaker's fee?
Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.
How do I book Vicki Hess for my event?
The speaker booking process typically involves the following steps:
- Browse our website or reach out to a Key Speakers advisor through our website to explore speaker ideas.
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- Confirm the booking by signing the contract and making the necessary payments.
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How do I select the right keynote speaker for my event?
When selecting a keynote speaker, consider the following factors:
- The speaker's expertise and knowledge relevant to your event's theme or industry.
- Their speaking style, ability to engage the audience, and deliver impactful messages.
- Past client testimonials, reviews, or references.
- The speaker's availability and fee within your budget.
What are the payment terms and conditions?
A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.
How far in advance should I book a keynote speaker?
It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.
Can you help me with the logistics and technical requirements for the speaker's presentation?
Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.
Are there any special requirements or accommodations that need to be considered for the speaker?
Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.
Do keynote speakers offer customization options for their presentations?
Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.
Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?
Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.
How long is a typical keynote speech?
The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.
Can I provide feedback or reviews about the speaker's performance?
Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help them improve our services and assist other clients in making informed decisions.
Are there any discounts or special offers available for booking multiple speakers or multiple events?
Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.
Why book Vicki Hess though Key Speakers?
- We provide a comprehensive service that takes the guesswork out of hiring a speaker—from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We work closely with you from speaker selection to post-event success and always ensure that your needs are addressed first.
- We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. Leave the fine print to us so you can focus on other aspects of your event. Key Speakers mediates and absorbs some of the contractual risks that inherently come with booking a keynote speaker.
- With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. We pride ourselves on speedy response time and always keep you updated on all new developments relating to your event. Our experienced agents are personable (after our morning coffee!) and always eager to do whatever it takes to secure a fantastic speaker for your event.
To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event. We do the heavy lifting for you. Our dedicated and knowledgeable advisors ensure that your speaker's message and personal brand perfectly align to your event objectives.
Remember that the specific details and offerings may vary among different speakers, so it's always recommended to consult with your Key Speakers representative for accurate information and assistance.
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