Ross Shafer’s television credits also include guest appearances on 21 Jump Street, Hollywood Squares, Bloopers & Practical Jokes, and Win, Lose, Or Draw. Ross Shafer has also hosted numerous television infomercials including "VCR Voice Programmer", "QVC Shoppers Club", and "Ordinary People-Extraordinary Powers".
As a comedian, Ross Shafer performs in Las Vegas, Reno, and Atlantic City. Shafer's television comedy credits include Evening at the Improv, Comic Strip Live, Caroline's Comedy Hour, and The A-List. Ross Shafer also appears at major comedy clubs throughout North America including The Improv, The Punchline, Catch a Rising Star, and Carolines. His cruise ship engagements have included Royal Caribbean, Royal Viking, Norwegian, and Princess cruise lines.
On the corporate lecture circuit, Ross Shafer is a popular after-dinner entertainer, keynote speaker, and seminar presenter. Shafer has appeared for a diverse group of corporate clients including: Alaska Airlines, Apple Computer, Canada Life, Network General, Nordstrom, Nutrena Feeds, Raytheon, and Seagram International. Association engagements have included Air Carriers Purchasing Conference, American Society of CLU & ChFC, American Society for Training and Development, and Book Publicists of Southern California.
Ross has authored several books, including the controversial, yet funny, Nobody Moved Your Cheese, and his best-selling cookbook, Cook Like a Stud, which is a hilarious cooking demo of delicious recipes that men can prepare in the garage using their own tools. and. The Customer Shouts Back!, is a result of 11 years of customer response research. Ross has also recently formed The Customer Empathy Institute because he is convinced the reason customer service hasn't improved is because we haven't tried to understand the customers' emotional state before, during, and after the transaction. Ross' latest book is Absolutely Necessary: Bulletproof Tactics That Will Put You in High Demand.
Ross Shafer also presents unique special event programs for conventions. The "Talk Show Biz" is his behind-the-scenes look at the world of Oprah, Sally, and Phil and is packed with gossip, anecdotes, and an insider's insight into this highly competitive phenomenon. Ross Shafer motivates and empowers audiences to excel with his experience as a stand up comedian, television show host and corporate consultant.
Ross Shafer is frequently asked if he can be interactive with your audience. The answer is a resounding “YES.”
His style is to engage the audience at several points during his keynote. He often likes to present “from the floor”
so that he can start a dialogue with your audience members. During a breakout session, Ross is on the floor at
all times; bouncing between audience members.
- The Ultimate Emcee and Keynote Speaker
Ross is Highly Interactive and Very Comfortable On-the-Fly. Ross Shafer is frequently asked if he can be interactive with your audience. The answer is a resounding “YES.” His style is to engage the audience at several points during his keynote. He often likes to present “from the floor” so that he can start a dialogue with your audience members. During a breakout session, Ross is on the floor at all times; bouncing between audience members.
•THE ULTIMATE EMCEE: Ross hosts a select number of multi-day events for his high-end clients each year. Because Ross is a trained talk and game show host (helmed over 1,000 network broadcasts), he is the perfect choice for moderating your executive panel discussions and complex award banquets. Ross will keep the programs lively and on task; drawing on his vast experience and lightning wit to navigate (and rescue) even the most unpredictable situations.
•TALK SHOWS/PANEL MODERATION: Ross is adept at handling back-to-back breakout sessions that may feature a myriad of presenters. He has hosted such luminaries as President George Herbert Walker Bush, Jack Welch, Colin Powell, Bob Dole, James Carville, Tom Peters, Marcus Buckingham, and Archbishop Desmond Tutu, to name a few. Since many high profile presenters are more comfortable being interviewed by a “pro,” Ross is able to show the utmost respect from the opening introduction throughout the Q & A – yet he doesn’t shy away from the probing questions your people want answered.
•GAME SHOWS: Finally, Ross is a popular favorite for hosting custom game shows. Not only do these formats lend themselves to imparting important training information about your company (in a fun way), they also encourage participation by the entire audience. Ask us how Ross and his game partners at (Game Show America) can create a custom “TV” show for you.
- POW vs WOW - Cracking the Code on Customer Loyalty
The On-Demand Economy has caused customer expectations to change. “WOW-ing” the customer does NOT create loyalty anymore. It is reducing the “POW” moments that makes customers “sticky.” Customers want to buy from companies that don’t disappoint them…and from people who don’t make mistakes. In this highly entertaining and inspiring presentation, Ross will share the simple, yet powerful system he developed to help his clients quickly improve their customer experience scores. (EXAMPLE: one of his larger clients raised their JD Power scores 21 points in 90 days).
- Interactive Ross “On the Fly”
Ross Shafer is frequently asked if he can be interactive with your audience. The answer is a resounding YES. His style is to engage the audience at several points during his keynote. He often likes to present “from the floor” so that he can ask questions of your audience members. During a breakout session, Ross is on the floor at all times; bouncing between audience members. The video will give you an idea of how he does that…and what can happen…even when unexpected events crop up.
- Success - It’s On You
Too often our team members stall their own growth until they get validation and encouragement from their leaders. This program will inspire your team members to take charge of their own careers... when nobody is around to guide them. They must learn to be accountable/responsible to and for...
- RATTLED! How to go from Shook…to Solid
(The perfect Post-Covid Keynote or Breakout.) None of us can perform at our peak levels when we have been confronted by a catastrophic family event, a disruptive workplace dilemma, or a global pandemic. How do you bounce back to your highest levels of creativity and innovation during or after the crisis has abated? This program is interactive, fun, emotional, and impactful.
- Are You Still Relevant? How to Future-Proof Your Company & Yourself
In this fun and enlightening Keynote, you will learn how to future-proof your company while energizing your team members. Your attendees will leave with the tools to achieve a 2-year lead on their competition. Ross encourages your audience to accept that Relevance is a moving target. Ross unveils inspiring case studies that span the landscape of retail, manufacturing, B2B, construction, tech and healthcare.