A lively, humorous and entertaining speaker, Jones always does the research necessary to customize his presentations for each audience. Jones' credentials have breadth and depth. In the 70s Terry helped create one the of the fastest growing business travel companies ever formed. In the 80s and 90s Terry led product development, programming and operations at American Airlines SABRE, the computer system that became a Harvard case study on automating your customers. And then in 1996 he founded Travelocity.com and took it from a team of 10 to a multi billion dollar public company. But he didn't stop there, after leaving Travelocity he became chairman of Kayak.com, a completely different travel site, that in three years is the size of Priceline.
A graduate of Denison University, Jones entered the business world in 1971 as a travel agent with Vega Travel in Chicago. Today he serves as principle of Essential Ideas a company he founded to help companies in the transition to the digital economy. He is chairman of Kayak.com and serves on the boards of Smart destinations, and Boingo and is a special venture partner at General Catalyst Partners.
- Building Digital Relationships
How will your customer contact you today? In the store, via the phone, on your web site, read a tweet, friend you on Facebook? There is no way to know. Building Digital Relationships gives your audience the keys to unlock the mystery of how to connect with customers online. While face to face isn’t going away, businesses that don’t have an effective online relationship strategy are being left behind. Terry can educate your audience in all phases of the digital conversation from search to social media, using real world examples drawn from his long experience in the on-line world.
You can't just demand people's money! You have to carefully build a relationship with a prospect to turn them into a customer and then a long term customer. Terry's keynote takes audiences through the stages of digital relationships so they can redesign their customer processes for the digital age.
- Demystifying Artificial Intelligence
Terry Jones, whose name is synonymous with e-commerce and travel has started a new business based on artificial intelligence. Having spent the last three years investigating and implementing AI based solutions he offers his unique perspectives on AI and why it is so important to 21st century businesses. Terry will show your audience ‘why now’. AI has been being constructed since the 1950s so is today another AI bubble or it today the time that all work will be changed by the power of artificial intelligence. Terry’s talk explores areas such as: What are the foundations that insure that this is the time for success with AI? What are the components of AI? What are the myths surrounding AI…things that it cannot do? Why the impact of AI today will be as big as the browser was yesterday? How does big data play with AI? Why AI is the new UI? How AI will turn the internet into the most interesting man in the world? Why search gives you clues and AI gives you answers with confidence? Do you need a bot? Is AI only for billion dollar companies? (NO) Who will win the AI wars…The Megas (Facebook, Amazon,Microsoft IBM google) startups or corporations?
Perhaps most importantly, Terry will explain the coming ‘battle for the edge”. How the most innovative companies are battling to make it easier and easier for customers to shop and buy anytime using AI. He will take audiences through examples like Google’s Predective Suggestions, Amazon’s Alexa, Microsoft’s Cortana and IBM’s Watson, and how each is striving to be the most powerful AI platform. The battle for the edge will reshape how business and consumers shop and buy and will topple businesses unprepared for its implications. Using real world examples, Terry shows audiences how AI is already in use and inspires them to create a place for it in their future.
If desired Terry can also address the implications of these technologies on the work force and the future of work. Additionally, they can also be combined with his ON Innovation speech and Disruption topic.
- On Innovation
On Innovation is a compliation of all Terry has learned about this topic from founding Travelocity.com, as Founding Chairman of Kayak.com, from serving on ten boards of directors and advising scores of startups. It presents in simple actionable steps how you can create a culture of innovation, build powerful and sucessful teams, focus on the best ideas and win through innovation.
This presentation can be customized for the issues of innovation in large companies (Travelocity was created inside of American Airlines), startups or small business leaders.
There is a companion book (ON Inovation) that contains seventy three proven concepts to accelerate innovation.