Micah Solomon
Customer Service Turnaround Expert; Author, The Heart Of Hospitality
SPEAKER FEE RANGE: Please Inquire
TRAVELS FROM: Pennsylvania
Micah Solomon is one of the world's leading authorities and hands-on consultants specializing exclusively in customer service, company culture, and the customer experience. He’s been named by The Financial Post “The New Guru of Customer Service Excellence,” and he specializes in creating five-star customer service with an eye toward bottom line results. Micah is a bestselling author, consultant, and keynote speaker, and his books have been translated in more than a half-dozen languages and are the recipients of multiple awards.
A leading expert on customer service and the customer experience, as well as customer engagement, company culture, and hospitality, Micah Solomon is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.
At the podium as a keynote speaker and seminar and workshop leader, Micah combines essential principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.
And as a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets, and standing by your side as someone who has been there himself and is focused unrelentingly on getting you to where you need to be.
Micah's broad expertise includes customer service and the customer experience in retail, automotive, manufacturing, technology, banking, financial services, legal, not for profit, government, education (both K-12 and higher education), the patient experience in healthcare (including as keynote speaker for the Cleveland Clinic Patient Experience Summit and contributor to the Journal of the Patient Experience), and the hospitality industry–that industry being central to his most recent book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, with a foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.
A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri. His remarkable story is familiar to millions, thanks to Fast Company, Harvard Business Review, Seth Godin's bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor's Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media.
At the podium as a keynote speaker and seminar and workshop leader, Micah combines essential principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.
And as a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets, and standing by your side as someone who has been there himself and is focused unrelentingly on getting you to where you need to be.
Micah's broad expertise includes customer service and the customer experience in retail, automotive, manufacturing, technology, banking, financial services, legal, not for profit, government, education (both K-12 and higher education), the patient experience in healthcare (including as keynote speaker for the Cleveland Clinic Patient Experience Summit and contributor to the Journal of the Patient Experience), and the hospitality industry–that industry being central to his most recent book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, with a foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.
A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri. His remarkable story is familiar to millions, thanks to Fast Company, Harvard Business Review, Seth Godin's bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor's Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media.
- Kickstarting a Culture of Innovation
How to stimulate–and sustain–a culture of innovation in an organization of any size and industry. Features practical, actionable insight in an engaging format, as well as Micah’s unique and famous 25 Innovation Prompts™ approach to sparking innovation in all areas of your company, product, and service. - Millennials as Customers: Serving–and profiting from–the largest generation in history
The millennial generation of customers (born 1980-2000) is even larger than the baby boom generation, and will soon represent the largest buying power in the marketplace of any generation in history. Are you ready to serve them, profit from them, and keep them coming back? Micah’s renowned research and writing on the subject for Forbes.com enliven this unique presentation. - B2B Customer Service
B2B (business to business) customer service makes the world of commerce go round, yet often fails to get the respect and attention it deserves. Micah Solomon is one of the few thought leaders committed to giving the B2B sector its due, and in this popular keynote and/or workshop, he helps inspire and in struct B2B organizations and employees in how to provide truly exceptional service and a standout customer experience. - Internal Customer Service: Serving The People Who Serve Our Customers
Internal customer service--serving our own colleagues, employees, superiors and vendors–is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah explains what matters in internal customer service and how to be truly exceptional in its delivery. - Ignore Your Customers (and They’ll Go Away)
Bring your organization’s level of customer service up to where it belongs with these actionable insights for frontline employees and/or management and leadership (content will be adjusted based on your audience) on the kind of behaviors and service mindset that leave an indelible mark on customers–that you can put into practice today, and start building loyalty and "customer ambassadors" right away. Based on Micah Solomon's exclusive work with and insight into the greatest companies in every industry, from Forbes-rated Triple Five Star hotels to B2B companies that wow their wholesale customers, to the greats of brick and mortar retail and eCommerce (including Zappos and Amazon) as well. - The Heart of Hospitality: Leadership and Frontline Secrets
This Hospitality Industry-specific topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality industry book The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets. It features wisdom and innovative insights from The Ritz-Carlton Hotel Company, Virgin Hotels, Danny Meyer, Four Seasons Hotels and Resorts, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point. - A Spy in the House of Business™: Secrets of Seeing Your Company with Fresh Eyes, From the Guy Who’s Seen Everything
Micah Solomon is the person the greatest companies of our time hire to mystery shop and assess their customer service and customer experience. In this drop-dead engaging keynote, he shares his insights, secrets uncovered (some details changed for privacy, of course), and how you, at your own business, can make the changes needed and start seeing your own company with fresh eyes–before you need to bring Micah in to save you. - Maximum Viable Culture™
In this proprietary keynote, Micah shows you how to master the unique factors that allow you to achieve a supremely positive company culture through purpose, standards, positive peer pressure, and leadership that leads to self-leadership, based on his work with and insights into some of the great companies of today, from Zappos to the Ritz-Carlton Hotel Company to Apple, USAA Insurance and beyond. Keynote can be adjusted in level to leadership, management, frontline employees, or (most commonly) a mix of these attendees. - Exceptional Service, Exceptional Profit
Based on Micah's #1 bestselling book, Exceptional Service, Exceptional Profit. How to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.
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