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Stan Phelps
Stan Phelps is the Founder of PurpleGoldfish.com, a think tank of customer experience and employee engagement experts based at the Frontier in Research Triangle Park. He is a TEDx speaker, Forbes contributor and IBM Futurist that inspires leaders to think differently about their most important stakeholders.
Stan’s keynotes and workshops focus on the value of customer experience as a competitive differentiator and the importance of employee engagement in building a strong corporate culture. He has spoken at over 250 events in 15 countries (US, Canada, UK, Spain, Ecuador, Peru, The Netherlands, Russia, France, Germany, Australia, Bahrain, Malaysia, Israel and Sweden) for Fortune 500 brands such as IBM, Target, ESPN, UPS, and Citi.
Prior to focusing on speaking, Stan held leadership positions at IMG, adidas, and the PGA of America. He also spent seven years as Chief Solutions Officer at Synergy, an award winning experiential marketing agency. At Synergy, he helped create…
Grey Goldfish: Navigating the Gray Areas to Successfully Lead Five Generations
Format: 45-90 minute keynote or half day workshop
We find ourselves at a unique time where organizations must lead five different generations. This engaging and humorous program will explain the reasons that drive generational difference and then share best practices for leading across the generations.
This program is perfect for:
•Senior Leaders
•Directors and ManagersThe audience will leave with:
•an understanding of the importance and challenge of using different styles to lead each generation
•an understanding of how employees from different generations approach work, projects, and relationships
•strategies and techniques for leading the three older generations (Matures, Baby Boomers and Gen X)
•specific techniques for how to recruit, manage, build relationships, and retain Millennials and Generation ZBONUS: each attendee receives a copy of the Generational Matrix. A one-page go-to reference tool for leading each generation.
Red Goldfish: Becoming a For-Purpose Business to Win the Hearts of Employees and Customers
Format: 45-90 minute keynote or half day workshop
Purpose is changing the way we work and how customers choose business partners. By 2020, there will no longer be a distinction between for-profit and non-profit companies. Businesses will either be seen as "for purpose" or "not for purpose." In this program, Forbes contributor and IBM Futurist Stan Phelps reveals lessons from the Red Goldfish Project. He'll share cutting edge examples and reveal the signature ways businesses can embrace purpose that drives employee engagement, fuels the bottom line, and makes an impact on the lives of those it serves.
•This program is perfect for:
•Senior Management
•ManagersThe audience will leave with actionable ways to improve the experience you provide to customers and employees
Blue Goldfish: Using Technology, Data, and Analytics to Drive Differentiation and Advocacy
According to a recent study, 76% of customers expect brands to understand their individual needs. In this program, best-selling author and Forbes contributor Stan Phelps will make the business case for leveraging technology, data and analytics to create a competitive advantage and increased customer loyalty. He'll share cutting edge examples and insights from his research effort the Blue Goldfish Project.
Format: 45-90 minutes or half day workshop
This program is perfect for:
•Senior Management
•Managers
•Front line staffThe audience will leave with actionable strategies to turn big data into a profitable customer experience.
Pink Goldfish: Amplifying Weirdness & Embracing Weakness to Stand Out in Business
Format: 45-90 minutes or 1/2 day workshop
True differentiation in business is rare. We are now living in an age of equivalency. Businesses need to find ways to stand out. In this program, Stan shows the seven ways to leverage what makes you unique and remarkable in business.
OBJECTIVES
As a result of this keynote or workshop session, participants will:
1. Tools: Get equipped with how to uncover weakness and weirdness in their DNA.
2. Skills: Understand how to design in order to amplify uniqueness.
3. Empathy: Gain a deeper appreciation for the need to exceed customer expectations.AUDIENCE
This keynote is for senior management, managers and frontline staff who want to improve customer retention, drive differentiation and promote word of mouth advocacy.ATTENDEES WILL LEARN
Actionable ways to enhance positioning in the marketplace.Green Goldfish: Going Beyond Dollars to Drive Employee Engagement and Reinforce Culture
Format: 45-90 minute keynote or half day workshop
Happy engaged employees create happy enthused customers. In this program, I share the 15 types of green goldfish, little extras for employees such as onboarding, team building, flexibility, recognition, transparency and empowerment.
This program is perfect for:
•Senior management
•Managers
•Front line staffThe audience will leave with actionable ways to improve the employee experience.
Purple Goldfish: Little Things Make the Biggest Difference in Creating Customer WOW
Format: 45-90 minute keynote or half day workshop
The little things make a big difference in customer experience. In this program, I share the key ingredients of creating signature added value to drive loyalty and sales. We'll cover the 12 different types of purple goldfish in the two main categories of value and maintenance.
This program is perfect for:
•Senior management
•Managers
•Front line staffThe audience will leave with actionable ways to improve the customer experience.
What is Stan Phelps's speaking fee?
The typical range for Stan Phelps's speaking fee is $8,000–$13,000. The low end of the fee range represents their standard virtual fee. The high end of the fee range represents their standard fee for a US-based in-person speaking engagement. Appearances which require an extended schedule of activities or international travel will possibly exceed this fee range. Speaker fees update frequently. To receive a personalized quote for Stan Phelps to speak at your event, please consult with a Key Speakers advisor for up to date information and assistance.
What factors influence the speaker's fee?
Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.
Are travel expenses included in the speaker's fee?
Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.
How do I book Stan Phelps for my event?
The speaker booking process typically involves the following steps:
- Browse our website or reach out to a Key Speakers advisor through our website to explore speaker ideas.
- Select a keynote speaker based on their expertise, experience, and suitability for your event.
- Contact Key Speakers to confirm the speaker's availability, fees, and any unique requirements. We can also help negotiate fees and terms.
- Submit a firm offer to extend the invite to your speaker. These details will be used to create an agreement once the speaker accepts.
- All parties coordinate and finalize the terms of the booking, including contract terms and conditions.
- Confirm the booking by signing the contract and making the necessary payments.
What types of events do keynote speakers typically speak at?
Keynote speakers can speak at a wide range of events, virtual or in person, including conferences, corporate meetings, industry conventions, seminars, workshops, fundraising galas, educational programs, and other special occasions where an inspirational or informative address is desired.
How do I select the right keynote speaker for my event?
When selecting a keynote speaker, consider the following factors:
- The speaker's expertise and knowledge relevant to your event's theme or industry.
- Their speaking style, ability to engage the audience, and deliver impactful messages.
- Past client testimonials, reviews, or references.
- The speaker's availability and fee within your budget.
What are the payment terms and conditions?
A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.
How far in advance should I book a keynote speaker?
It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.
Can you help me with the logistics and technical requirements for the speaker's presentation?
Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.
Are there any special requirements or accommodations that need to be considered for the speaker?
Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.
Do keynote speakers offer customization options for their presentations?
Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.
Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?
Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.
How long is a typical keynote speech?
The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.
Can I provide feedback or reviews about the speaker's performance?
Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help them improve our services and assist other clients in making informed decisions.
Are there any discounts or special offers available for booking multiple speakers or multiple events?
Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.
Why book Stan Phelps though Key Speakers?
- We provide a comprehensive service that takes the guesswork out of hiring a speaker—from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We work closely with you from speaker selection to post-event success and always ensure that your needs are addressed first.
- We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. Leave the fine print to us so you can focus on other aspects of your event. Key Speakers mediates and absorbs some of the contractual risks that inherently come with booking a keynote speaker.
- With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. We pride ourselves on speedy response time and always keep you updated on all new developments relating to your event. Our experienced agents are personable (after our morning coffee!) and always eager to do whatever it takes to secure a fantastic speaker for your event.
To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event. We do the heavy lifting for you. Our dedicated and knowledgeable advisors ensure that your speaker's message and personal brand perfectly align to your event objectives.
Remember that the specific details and offerings may vary among different speakers, so it's always recommended to consult with your Key Speakers representative for accurate information and assistance.
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