Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia Siemens, Marina Bay Sands and Changi Airport. He delivers powerful business insights and global best practices enabling organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.
Ron’s proprietary architecture for building an uplifting service culture is now available in one comprehensive volume, Uplifting Service. Finally, leaders at all levels have a blueprint for making uplifting service a part of everything they are and everything they do.
Find out why companies like Federal Express, Citibank, Singapore Airlines, Johnson & Johnson, Microsoft and ExxonMobil booked Ron as a motivational customer service keynote speaker for their most important company events.
- Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage
Companies with a powerful service reputation the best talent, achieve market leadership and enjoy sustainable success. This keynote explains how the world’s best organizations win with service and what leaders must do to succeed. Building a service-focused culture today is no longer an option – it’s a competitive necessity.
Key Take Aways
• 3 strategies to build a sustainable competitive advantage
• How to align the 12 Building Blocks of service culture
• How to track, improve and measure the value of your service culture
- Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
The driving force of a service-focused organization is a group of inspired leaders who are committed to the long-term value of service. This keynote will engage your leadership team to embrace a common service vision – and take the actions required to make your vision a reality.
Key Take Aways
• Creating alignment and service commitment across functional teams
• Choose compelling language for an engaging service vision
• Engage everyone in a continuous cascade of positive communications
- Uplifting Service: Exceeding Customer Expectations One Action at a Time
In today’s economy, customer expectations in every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand. Packed with powerful principles and proven techniques, this keynote will educate, motivate and inspire your team. Key take-aways include: Seeing the world from your customer’s point of view, 6 proven steps to leap from “Basic” to “Unbelievable!”, and 3 strategies for managing customer expectations.