*Photo Credit: Phillip Van Hooser
Phillip Van Hooser
Authority on Leadership, Interpersonal Communication Skills, and Workplace Motivation
Phillip Van Hooser is a highly respected keynote speaker and seminar leader with expertise in the areas of leadership, human resource development, and interpersonal communication skills. A hands-on leader, Phil has been directly involved in organizational movements toward continuous quality improvement and participative employee involvement since 1980. A gifted storyteller, Phil masterfully uses "lessons from life" as a corporate manager, hog farmer, professionally trained baseball umpire, grave digger, encyclopedia salesman and successful entrepreneur to share his uplifting messages about the power of individual leadership. His entertaining and inspiring combination of content, energy, original humor and practical applications leaves his audiences captivated and challenged to achieve even more. Note: Fee includes all expenses except for hotel.
Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. From his experience as a manager for FORTUNE 500 heavy manufacturing and consumer products companies, Phillip Van Hooser knows the leadership methods that inspire employees to improve their performance and productivity. As a director for a locally owned community bank, Phil clearly understands the link between exceptional customer service and profitability. His clients include such well-known corporations as P&G pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG and Verizon Connected Solutions.
Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service lessons drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements.
Phil is also a successful business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. In his best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, he encourages business owners and employees to evaluate the service they deliver from their customers' standpoint. He then presents a proven customer service model they can implement to build long-term customer loyalty and improve profitability.
A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and he currently serves on NSA's board of directors. In 2006, Phil was inducted into NSA's Council of Peers Award for Excellence Speaker Hall of Fame. Professional speakers who have reached the highest level of speaking performance are selected for the CPAE Speaker Hall of Fame. Phil resides in Princeton, Kentucky.
Through his masterful storytelling, Phil's audiences experience tried and true leadership and customer service lessons drawn from the real work world -- ideas that can be quickly transferred to current circumstances to create immediate improvements.
Phil is also a successful business author whose expertise has been published in numerous trade journals and publications including Investors Business Daily. In his best-selling book, Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty, he encourages business owners and employees to evaluate the service they deliver from their customers' standpoint. He then presents a proven customer service model they can implement to build long-term customer loyalty and improve profitability.
A longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and he currently serves on NSA's board of directors. In 2006, Phil was inducted into NSA's Council of Peers Award for Excellence Speaker Hall of Fame. Professional speakers who have reached the highest level of speaking performance are selected for the CPAE Speaker Hall of Fame. Phil resides in Princeton, Kentucky.
Topics:
- We Need to Talk: Building Trust When Communicating Gets Critical
A person’s ability to communicate directly impacts professional relationships and organizational results. Customers are won or lost — employees are encouraged or demotivated — goals are achieved or missed — all by the ability to communicate. For the any employee, at any level, who needs to know how to improve communication skills, We Need to Talk presents six strategies that immediately improve the results of their communications efforts. Learning How to Improve Communication Skills Helps Your People:
-Increase productivity through effectively run meetings
-Improve employee morale and job satisfaction through improved listening skills
-Reduce conflict and improve team relations by building trust and respect
-Repair damaged relationships by reining in “brutal honesty”
-Rebuild the believability quotient when truthfulness hasn’t always been practiced
-Deliver difficult or sensitive messages with tact
-Get results by guaranteeing the message intended was interpreted correctly - Ground Rules for Leaders
Most managers are promoted to a leadership role because they are smart, hard working or technically proficient. Does that mean they are equipped to lead? Too many organizations assume so. However, management and leadership require very different strategies and skill sets. This leadership keynote presents the leadership strategies and tools new leaders, mid level managers and executives need to build cohesive leadership relationships — strategies to earn them respect, build staying power and excel at ever increasing levels of leadership responsibility. Leaders will also be able to recognize the negative habits and counterproductive behaviors that often lead to their downfall. When practiced consistently, these leadership strategies help leaders know:
-How to motivate — not manipulate — to get results
-How to communicate with honesty, integrity and confidentiality
-How to earn the respect of those you lead
-How to manage fear and control emotions
-How to take responsibility and be accountable - Smart Decision Making for Leaders
Leaders don’t generally intend to make poor decisions. Leaders struggle with smart decision making for one primary reason. They never learned a solid process for making sound decisions. Smart decision making helps leaders reduce costs arising from poor decisions that lead to missed deadlines, bottlenecks to productivity, compliance issues, grievances, lawsuits, lost time accidents and much more. This fast-paced presentation introduces a repeatable method that shows managers how to make better decisions. - Professionalism is a Choice
Is the “Good Enough” Mentality Costing You Money, Market Share & Reputation? Each day, employees, managers, executives and leaders at all levels — regardless the industry — make choices that speak volumes about their professionalism. Choices and actions that either say, “I am a professional” or “I think I am good enough to get by.” The unprofessional “good enough” mentality is a costly one for organizations and individuals.
In this keynote presentation, organizations and individuals will learn:
-The value of guarding their reputation like the family jewels
-How to solve problems rather than assign blame
-Why integrity cannot be compromised — ever
-How to reverse the negative habits of whining and whispering
-The personal and professional costs of immoral or unethical choices
-That perfection is impossible — but excellence and continuous improvement are essential.
Set your organization ahead of the competition — save your organization the high cost of unprofessional choices — choose now to improve the professionalism skills of your team. - Motivating Managers, Millennials & Misfits
More than any other issue, leaders struggle with how to motivate employee performance — yes, the performance of Millennials, but also the performance of other generational employee groups. Whether it’s Millennials, Baby Boomers, Gen Xers, or the up-and-coming Gen Zers you’re working with, learn the methods that really motivate individual employee performance long-term.
-Learn the secrets to communicating with Baby Boomers, Gen Xers, Millennials or Gen Zers
-Learn two motivational truths that apply to all generational groups
-Identify five clues to an employee’s level of motivation
-Explore methods to discover what will motivate each employee
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