Erica Dhawan

Topics:

• Collaboration - Learn the new common sense rulse of effective communication on digital teams across business silos, levels, backgrounds and regions
  We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behavior? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate. These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time. In this keynote, you will learn new rules and nuances of Digital Body Language, the new requirement to innovate faster and further together, led by collaboration expert Erica Dhawan.
  
  Learning Outcomes:
  
  •Understand your collaboration style and what digital body language signals you are broadcasting (even if you don’t intend to!)
  •Create cultures of maniacal clarity in email, phone, IM, text, video mediums and even live meetings in the new normal
  •Develop a collaboration strategy to create the highest performing teams and relationships
• Maniacal Clarity: Reimagine Leadership to Drive Impactful Innovation
  We used to think of leadership as constant hustle and grit - the leader that never slept, sent profits through the roof, and embodied the classic rags-to-riches story… But this tired playbook doesn’t seem to work as well as it once did. What changed?  What makes a 21st century leader and a great team now? Is it their ability to tell stories? Their decision-making skills? Their communication style?
  
  The critical missing factor is Maniacal Clarity. This is when leaders give their teams exactly what they need to do their absolute best work and enable them to be empowered to influence anyone, anytime, anywhere. Without it, even skilled, motivated and effective teams languish, with cross-team dysfunction, duplicative work, and unhealthy internal competition. Maniacal Clarity in our modern world delivers the ability to spark overarching optimism, inspirational imagination, continuous courage and fast focus.  
  
  In her new keynote, WSJ bestselling author and world-renowned speaker Erica Dhawan constructs a new framework for truly shifting minds and changing hearts, in the office, across any distance and with customers. Based on years of research and advising the respected companies around the world, this keynote promises a ground-breaking look into the science, frameworks, and stories of how to inspire anyone, anytime, anywhere to deliver their best results.
  
  Key outcomes include:
  · Conduct your own clarity audit of your workplace and assess your own Maniacal Clarity habits
  · Learn the 4 foundations of Maniacal Clarity and how to bring it to everyone around you with optimism, imagination, courage and focus
  · Assess your strengths and opportunities to become a Maniacal Clarity change agent
  · Develop an action plan to inspire your teams, customers, and the world around you to drive performance, teamwork and innovation
• Leadership - Get Big Things Done: The Power of Connectional Intelligence
  We live in a world of endless meetings, emails, and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t always working to unlock better value in our business. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough bottom line impact by harnessing the power of networks.
  
  Learning Outcomes:
  •Learn successful tactics to address communication overload and foster authentic, innovation-driving relationships
  •Discover tools to break down silos and keep teams aligned, accountable, and motivated both in-person and online
  •Gain specific actions to foster loyalty, respect, collaboration, and innovation across stakeholder networks, regardless of physical distance
• Digital Body Language - Collaborate Faster and Further Together
  Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her keynote, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. In this keynote, Erica will supercharge your teams with collectively understood rules that foster connection, build trust and drive innovation. Learning Outcomes:
  
  •Understand your collaboration style and the digital body language signals you may be broadcasting (even if you don't intend to!)
  •Create cultures of maniacal clarity across email, phone, IM, text, video and even live meetings
  •Develop a collaboration strategy that fosters valuable relationships, both in-person and online
  •End cultures of useless meetings, missed deadlines, and digital misunderstandings
  
• Inclusion - Concrete Empathy: A Playbook for Leading Modern Virtual Teams
  We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails. Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely. In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, wellbeing and innovation. Learning Outcomes:
  
  •Discover simple ways to signal understanding and empathy across difference and distance
  •Learn rules of thumb to avoid misunderstanding, ambiguity, and conflict
  •Gain tools to foster innovation and create lasting relationships both within your organization and with clients, customers and other key stakeholders
• Microlearning Packages
  Leaders in the digital era need concise, actionable learnings that meet their specific needs. Erica has produced hundreds of on-demand videos, making the content usually reserved for exclusive executive engagements available for participants around the world. Her fun, engaging videos can maximize your organization's effectiveness, all hosted directly from your Learning Management system. Her videos are supplemented by additional learning material for continued engagement.
  
  Microlearning includes:
  -Actionable takeaways in 5-10 minute videos
  -Approximately 10 videos per package above
  -Worksheets to enhance learning
  -Integration into LMS or other systems
  
  4 Microlearning Options:
  
  1. Hybrid Work Management
  -Learn the critical elements of becoming a great hybrid work manager
  -Use modern communication strategies to decode digital signals, build trust, and unlock the value of your teams using the 4 pillars of hybrid work
  -Understand the 10 key questions for defining success in a hybrid team with theHybrid Team Agreement
  -Sustain hybrid team performance across team spirit, meeting culture, digital communication and collaboration tools
  -Develop best practices for hybrid team skills from on-boarding to career development and managing upward
  
  2. Hybrid Work Leadership
  -Establish executive presence in a hybrid world, mastering digital communication styles of yourself and your teams
  -Overcome digital fatigue and silos to create interdepartmental collaboration and innovation
  -Create an organizational environment that allows authentic and inclusive team building
  -Foster psychological safety, empathy and collaborative leadership
  -Learn the 4 crucial levers of driving cultural change in your organization
  
  3. Win Sales with Digital Body Language
  -Understand and master the concept of digital body language, the nonverbal cues we send and receive to communicate in a hybrid world
  -Embrace omni channel communications while understanding your customers' digital preferences
  -Create personal and emotional experiences over virtual channels
  -Know when to use different communication channels (e.g., video, email, text) to maximize your connection and legitimacy with customers
  
  4. Digital Communication Skills
  -Network effectively within and outside your organization to accelerate your influence and career growth
  -Stand out professionally with finely tuned digital communication and presence Identify the best methods for game-changing collaboration with your teams and peers
  -Learn the intricacies of trusting relationships and power dynamics in the hybrid workplace