Farber shares deeply thought-provoking and eminently practical leadership techniques and tips. Whatever the audience, his voice is always humorous, poignant, and original and his speeches inspiring and entertaining. No matter what is challenging an organization—improving customer service, coping with change, inspiring transformation, improving corporate culture, recruiting and retaining great talent, building teamwork, fostering innovation—it all comes down to leadership. Farber’s “Extreme Leadership” framework is a new and vital paradigm for this exciting—and challenging—business environment. Coaching and inspiring leaders at all organizational levels is Farber’s passion, and he does so with a style that is part strategist, part social commentator, and all energy.
A Universal Message. A subject-matter expert in business leadership, Farber is a senior-level leadership coach and consultant who has worked with and spoken to a wide variety of public and private organizations in virtually every arena, from the tech sector to financial services, manufacturing, health care, hospitality, entertainment, retail, government, and more.
Leading From Experience. In 1989, after having run his own financial services company, Farber devoted his professional life to the field of leadership development and has been at it ever since. He was director of service programs at TMI, an international training consultancy, and then worked for six years as vice president and official mouthpiece (that’s what it said on his business card) of The Tom Peters Company, where he met several of his mentors including author/gurus Tom Peters, Jim Kouzes, and Terry Pearce. In 2000, he established his own company, Extreme Leadership, Inc, where he is president and CEO. Additionally, he is the founder of The Extreme Leadership Institute, an organization devoted to the cultivation and development of extreme leaders in the business community, non-profit sector, and education space. He is a member of The Transformational Leadership Council and has served as vice chairman on the Board of Directors of the world-renown, Up With People, a global leadership program for students from 18 to 29 years old.
Steve has worked with Johns Hopkins, Cisco, Intel, TriNet, Hyatt, and hundreds of other organizations large and small.
- LOVE IS JUST DAMN GOOD BUSINESS
Over the last 10 years alone, the business world has spent close to a trillion dollars on leadership development; yet, 73% of people are still disengaged in their work. 10 years ago, that number was 70%.
Something is dreadfully wrong.
Steve Farber has learned that the solution is to do something more radical, something extreme:
Operationalize love as a core business practice.
To be clear, this isn’t about group hugs in the elevator. This isn’t about love as a sentiment; it’s about love as a discipline, as a practice.
When love is part of an organization’s framework and operationalized in its culture, employees and customers feel genuinely valued. Employees who are passionate about the work that they do are more loyal, innovative, creative, and inspired, and that translates to great customer experience. They don’t serve others out of obligation, but because of a genuine desire to improve people’s lives. And when customers reciprocate by loving your products, your services, and your people, that’s when something great happens. That’s when you get loyalty. That’s when you get raving fans, and that’s where the money comes from. It’s a refreshingly human way of doing business.
Drawing on his work with a wide variety of companies from the Fortune 100 to smaller, entrepreneurial ventures, renown leadership expert Steve Farber shows you proven strategies, shares inspiring case studies, and teaches practical steps on how to build a corporate culture that operationalizes love as a significant competitive advantage.
- The Vision Paradox The Extreme Leader’s Guide to Seeing in the Dark
(Primarily for Officer, Senior Executive and Manager level). Psychiatrist and author, Dr. Carl Hammerschlag, said, “A visionary is the one who learns to see in the dark, not the one who describes it.” Just when a business vision is the hardest to create, that’s when people need it most. How do you build and communicate a picture of tomorrow when you’re trying to make it through the chaos and commitments of today? Drawing on several cases and proven practices, Steve will help you to create and articulate a vision of your piece of the organization. You’ll learn practical strategies to build commitment and inspire action in yourself and in others.
- Radical Accountability Making the Leap From Individual Contributor to Extreme Leader
(For Individual Contributors or Organization-Wide participation). Whatever the challenge at your company--improving customer service, coping with change, inspiring transformation, improving corporate culture, recruiting and retaining great talent, building teamwork, fostering innovation--it all comes down to this: someone has to do something significant and enlist others to help. Someone, in other words, has to take accountability. Someone has to lead. And it doesn’t have to be the boss. Leadership, ultimately, has nothing to do with the title on your business card or your position on the organizational chart. It’s about who you are and what you do to change things for the better—regardless of your “place” in the company. In "Radical Accountability," Steve will show you four personal strategies for being the architect of transformation from any position or level in the company.
- Leading Radical Service The Extreme Leader’s Guide to Blowing Your Customer’s Minds
(For Officer, Senior Executive, Manager and/or Individual Contributor level). We all know that customer satisfaction is no longer enough. But creating a consistently mind-blowing WOW! Experience for your customers demands imagination, empathy and creativity from every employee in your company. What are you doing about it? Steve offers four qualities that you, as an Extreme Leader, must demonstrate to create customer-obsessed business people at every level of your organization: Passion, Obsession, Creation and Exhilaration. Drawing on provocative business cases, research and personal experience, Steve will take you beyond the conventional customer service wisdom and into the realm of customer love.
- The Radical LEAP Extreme Leadership at Work and Beyond
(Primarily for Officer, Senior Executive and Manager level). In this chaotic and extreme age, business leaders must demonstrate an unprecedented level of passion, determination, foresight, dedication and fearlessness. People won’t follow empty rhetoric, but they will respond to significant, meaningful and dramatic action. As an Extreme Leader, you need the ability to influence, the power to transform and the courage to change the world of your company, your customers and your industry. In "The Radical Leap," Steve shows you how to use the LEAP framework--Love, Energy, Audacity and Proof--to do just that and radically improve your organization and your life.