Stop Losing Half of Your Sales: How to Speak to Traditionalists, Baby Boomers, Gen Xers, and Millennials

They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales.

Learn:

• What are the differences between generations?
• How do we market to the younger generations when they have a different focus than the Boomers did at their age?
• What issues do the differences create for teams or even families?

This popular session is full of laughter and insight. Come and see yourself, your customers, your colleagues, and your future. In this session you will …

• Learn if you “get it.” You’ll discover if you are being unconsciously rude to other generations.
• You will understand generational differences so you will know when you are taking another generation’s behavior too personally.
• They’ll get specific ideas for how to adjust your approach so you can become a trusted advisor to each of the generations.

How to Speak Millennial and Get Better Results Managing All Your Generations

The newest generation – the Millennials (ages 14-34) – are here, and the Traditionalists, Baby Boomers, and Generation Xers only know one thing: it’s not business as usual. From their multitasking to their smart phones, the text message generation has a different approach. Organizations that figure out how to attract them, adjust to them, and retain them now will jump far ahead of those that ignore them until they make up half the workforce in 10 years.

This presentation will make you laugh, cry, and walk out with use-today ideas. You will learn:

• The secret to understanding Millennials.
• Why half of the criticisms older generations bring against Millennials are just them being grouchy.
• The five things the Millennials misunderstand about the older generations and what to do about it.
• Five ideas you can implement tomorrow to better motivate Millennials.
• The one conversation Millennials complain their boss is too scared to have.

In the words of a thirty year boomer employee, “Before this presentation, I resented the Millennials for wanting things now that took me years to work for. But now, I understand how different their world was from mine and I can’t wait to understand them better so I can really enjoy working with them. Plus, this had really helped me understand my own kids. I’m going to talk with them differently tonight.”

Sticking Points: How to Get the 4 Generations Working Together in the 12 Places They Come Apart

They’re here. For the first time in history, you have four generations in your workplace and five generations as customers. Today you have to understand Traditionalists, Baby Boomers, Gen Xers, and Millennials just to write an email that won’t make someone angry. These generations think differently, vote differently, buy differently, and dress differently. Not understanding these differences creates conflicts and loses sales.

You will learn:

• What the differences are among the generations
• What sticking points the differences create for organizations, teams, and even families
• How marketing approaches must change to reach the younger generations
• What attracts and keeps younger employees
• How these differences will complicate the mass exodus of the Boomers from the full time workforce over the next decade

This popular session is full of laughter and insight. Come and see yourself, your customers, your people and your future – and walk away with practical ideas and plans for increasing your ability to get things done across the generations.

Leading Through the 6 Change Reactions: Why Change Stalls and What You Can Do About It (For Leaders, Managers, And Supervisors)

When they announce changes, leaders tell their people that change is now a fact of life. But there is another fact of life: people respond to change in six ways. When leaders and managers ignore the 6 Change Reactions, they make change harder than it needs to be. But you and your leaders can create a change wave rather than struggle to push the change forward. This humorous, fast paced session presents a breakthrough approach to change. You’ll understand The 6 Change Reactions and…

• Why change programs backfire
• Why trying to help people change is keeping them from changing
• How to map your team or organization on the 6 Change Reactions curve
• Why many change teams die a slow death after going in circles until the forward thinking people disengage
• How to set up a team for a quick start
• How to find and train change sales people who can convince the critical few that will move the change forward
• How to help the three negative reactors use their negativity to speed things up rather than bog them down
• How to deal with the one percent hard core resisters so they don’t ruin everything

You’ll never look at your people the same way again, and they will love you for it.

FranklinCovey's 4 Disciplines of Execution (based on the #1 Wall Street Journal best seller)

In this unpredictable world, we need to deliver predictable results more than ever. It's not enough to preach execution and to teach people how to juggle priorities or better handle their email. Organizations invest in all this and more to increase productivity, but they are missing something—the leadership piece. We’ve been teaching people how to set priorities and manager their time, but we’ve not set organizational priorities. Sure we have organizational goals and annual plans, but they usually make things worse. Simply put, leaders who can help their people focus will get more done. FranklinCovey's ground breaking 4 Disciplines of Execution will show you how.

FranklinCovey's The Speed of Trust: The One Thing That Changes Everything

In this time of global recession, the market could not be clearer. That's why a powerful global renaissance of trust has begun. Sparked by recent world events, business ethics, and the transparency of conversations enabled by the worldwide web; this call for a renaissance of high trust leadership is reverberating around the globe. Based on the New York Times bestselling book by the same title, and developed with the author, Stephen MR Covey, this keynote brings three breakthrough ideas: trust is not merely a social virtue, it is a business killer; trust is not genetic, you can do something about trust; and it's not the opposites of trust that kills us, it's the counterfeits. Quit complaining about trust, and learn what you can do about it.

FranklinCovey's 5 Choices for Personal Productivity in the Information Age

We all struggle to keep up now that we live on the information high way. This presentation will help you get control back by helping you face your worst time management enemy, prioritize time in a new way, and learn to get the most important things done rather than stay buried in email and meetings.

Leadership and Management Development

One of the designers of FranklinCovey's signature leadership workshop, he specializes in leadership effectiveness and development, helping both organizations and leaders spend more time leading and less time managing! Haydn has taught The 7 Habits of Highly Effective People more than 1,000 times and is still as excited today as he was when he started about how it combines principles of effectiveness with practical tools.

Finding Darth Vader: Deal with the Light Eaters and Your Negativity Problems Go Away (For leaders, managers, and supervisors)

Negative and resistant people can be helpful, irritating, or dangerous. But most leaders (and coworkers) lump negatively-oriented employees together and treat them the same. That is a big mistake. Managers make things worse by the way they lead negative employees: they engage the helpful negative people too late and too long, intensify the irritating negative people by ignoring them, and strengthen the dangerous negative people by fighting them. As a result, the crabby people win, and their influence pulls down the rest of the team or organization.

This presentation uses laughter and unforgettable metaphors to teach leaders and coworkers how to tell the difference between the three types of negative employees — the Hound Dogs, the Yippers and Yappers, and the Light Eaters. It also provides simple and practical answers to the most popular questions hundreds of leaders have asked about turning negative situations around:

• How can we keep negative people from taking over our team?
• How can we identify the helpful negative employees (and keep them from killing innovation)?
• How can we help negative people use their negativity to speed things up rather than bog them down?
• How can we separate the dangerously negative people from the merely irritating?
• How can associates help their managers deal with the dangerous “Light Eaters?”
• How can we turn around positive people who are becoming negative?
• How can we raise the performance of everyone on the team?

Get beyond the negativity and help your team have fun and get more done.

Increase Your Leadership by 20% in Four Weeks by Unplugging the Vacuums

Understanding the 6 Change Reactions: Making Change Faster and Easier for All of Us (For All Employees)

Change may be the new normal but the emotions it creates sure shakes up people. Just as the tsunami kills more people than the actual earthquake, people’s emotional reactions to change cause more problems than the change itself. This humorous presentation will help your people identify how they and their team mates or customers respond to change. Since people respond to change differently, understanding The 6 Change Reactions will help them ride the change wave and to…

• Improve their change readiness
• Adjust to change with less frustration
• Avoid conflicts
• Increase their change skills
• Avoid the three ways they could get trapped in negative change emotions
• Find their own personal change resources
• Disarm their “Light Eater” colleagues, the most dangerous of the change resistors

This fast-paced presentation goes beyond understanding and gives your people a practical approach to dealing with each of The 6 Change Reactions. They’ll have new tools for helping their team members and customers move through the change wave. In addition, the presentation accelerates change by neutralizing your most resistant people in a way that will have everyone laughing.

This presentation helps you speed up change by helping your people keep moving forward. They will never look at change or each other the same way again.