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Joey Coleman
When organizations like Whirlpool, NASA, Volkswagen Australia, the World Bank, and Zappos need to boost their customers’ experience; they call on Joey Coleman for assistance.
For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best-selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.
As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups, to large Fortune 500s, with hundreds of…
Topics
WHAT’S NEXT?! How to Navigate Customer and Employee Interactions in a Pandemic (and Post-Pandemic) Era
In this virtual presentation, Joey will address how the COVID-19 pandemic has impacted businesses around the world - with a specific focus on changes in the expectations and experiences of customers and employees alike.
As the pandemic continues to shape the world, businesses face new challenges on a daily basis. Smart organizations recognize that the “old ways of doing business” don’t work anymore, and waiting for things to “get back to normal” isn’t a viable strategy. Instead, the best organizations are figuring out “what’s next” to
acknowledge the new reality, adapt to a shifting landscape, and thrive in this new environment.Customized
specifically to your audience, Joey’s presentation can have a customer focus, an employee focus, or a blended approach that accounts for both customer and employee considerations.Potential topics of discussion include:
• How changes in behavior and buying habits have permanently redefined expectations and interactions
• How Maslow’s hierarchy of needs can offer a roadmap for understanding shifting desires
• How to identify new customer needs and habits to better position your organization for future success
• How the best companies are retaining customers and growing market share in this uncertain economy
• How to best position your organization for what’s next in the months and years to come
• Open Q&A session to troubleshoot specific challenges attendees are facing, along with guidance for how to address these challenges right nowJoey will work with you in advance of your event to shape the ideal blend of content, context, and confidence necessary to give your team the answers
they need when trying to determine “what’s next?!”Always entertaining and action-oriented, Joey’s time with your team is orchestrated to share examples of what’s working right now and spark ideas for how to apply these learnings to evolve both operations and offerings to make the most of this new environment.
Filled with inspirational case studies and real-world solutions, this virtual presentation
is designed for team meetings, sales and marketing trainings, customer support team ongoing education, and business leadership team strategy sessions.Never Lose and Employee Again: Creating Remarkable Experiences in The First 100 Days® to Create Engaged, Long-term Employees
Finding and keeping quality employees is one of the biggest challenges facing businesses today. After making huge investments of time, money, and energy to hire new employees, most companies see those employees leave before they’ve meaningfully contributed to the business.
In an engaging and entertaining keynote, Joey Coleman will introduce you to
The First 100 Days® methodology - a way of approaching your employee experience that will turn new hires into longterm, engaged, committed team members. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the employee lifecycle.Designed to dramatically enhance the bottom line of your business, Joey will share:
• How to maximize the beginning of the employee lifecycle to increase engagement and loyalty
• How to reduce employee churn and increase overall profits
• How to identify the varied journeys your different employees have and then enhance themJoey’s entertaining and actionable presentation will give you the tools you need to transform employees into powerful advocates for your brand. You will leave his presentation with a proven road map for creating remarkable experiences that turn new hires into committed, engaged team members.
The Changing F.A.C.E.S. of the Customer: What Your Customers Expect from You Now and What You Need To Do About It
The shifting values, beliefs, and expectations of customers are bringing massive change to the forefront of every industry. This trend that was already well in motion has been exacerbated by the COVID-19 pandemic, technological advancements, and a society that is increasingly working from home.
By focusing on the evolving expectations of prospects and customers, an organization can weather the change that is sweeping across the globe and even take advantage of these shifts in order to grow market share, increase customer engagement, and foster long-term loyalty.
Joey
Coleman will present an informative, inspirational, and interactive keynote designed to show you how the marketplace is being dramatically altered by the shifting expectations of all customers. Building on this analysis, Joey will teach you how to take advantage of this shift by creating remarkable interactions for your customers across the five growing categories of customer expectation: Familiarity, Anticipation, Convenience, Experience, and Similarity.Designed to dramatically enhance the long-term viability and word-of-mouth reputation of your business, Joey will show you:
• How customers will be the next great disruptor in your industry How inspiring examples of creative companies around the world can spark ideas and showcase best practices for your endeavors Why customers aren’t evaluating you against your traditional competitors - but rather new brands you’re not even tracking How to identify your customers’ desires and then build products, services, and systems to fulfill them
• How to apply a five-step process for continuing to adapt to your customers’ new expectations going forward
• Audience members will leave Joey’s presentation with new insights about current customers' expectations and experiences, as well as innovative ideas for enhancing experiences going forward.Never Lose a Customer Again: Creating Remarkable Experiences in The First 100 Days® to Gain a Customer for Life
Losing customers is the biggest threat facing businesses today - and yet most companies don't even realize it. After making huge investments of time, money, and energy to acquire new customers, most companies see between 20-70% of those customer disappear in less than one hundred days.
In
an engaging and entertaining keynote, Joey Coleman will introduce you to The First 100 Days® methodology - a way of approaching your customer experience and customer service efforts that will turn new customers into lifelong fans. His presentation will feature research and case studies showing the importance of making a great impression and creating a remarkable experience in The First 100 Days of the customer lifecycle.Designed to dramatically enhance the bottom line of your business, Joey will share:
• How to maximize the beginning of the customer lifecycle to increase engagement.
• How to reduce customer churn and increase overall profits How to identify your current customer’s journey and then enhance it
• Joey’s entertaining and actionable presentation will give you the tools you need to transform customers into powerful advocates for your brand. The typical business Joey works with sees an increase in profits of 25-100% and an increase in customer referrals of more than 30%.
• You will leave his presentation with a proven road map for creating remarkable experiences that turn average customers into lifelong fans
What is Joey Coleman's speaking fee?
The typical range for Joey Coleman's speaking fee is $15,000–$32,000. The low end of the fee range represents their standard virtual fee. The high end of the fee range represents their standard fee for a US-based in-person speaking engagement. Appearances which require an extended schedule of activities or international travel will possibly exceed this fee range. Speaker fees update frequently. To receive a personalized quote for Joey Coleman to speak at your event, please consult with a Key Speakers advisor for up to date information and assistance.
What factors influence the speaker's fee?
Other factors that influence a keynote speaker's fee include their reputation, expertise, demand, experience, duration of the presentation, travel requirements for the event location, and any additional services, activities or customization options they offer.
Are travel expenses included in the speaker's fee?
Travel expenses are typically not included in the listed speaker's fee and are quoted separately. If the speaker needs to travel internationally, fees will be higher. These expenses may include airfare, accommodation, ground transportation at home and in the event city, and meals. We can provide more detailed information about travel expenses and arrangements once you've selected a speaker.
How do I book Joey Coleman for my event?
The speaker booking process typically involves the following steps:
- Browse our website or reach out to a Key Speakers advisor through our website to explore speaker ideas.
- Select a keynote speaker based on their expertise, experience, and suitability for your event.
- Contact Key Speakers to confirm the speaker's availability, fees, and any unique requirements. We can also help negotiate fees and terms.
- Submit a firm offer to extend the invite to your speaker. These details will be used to create an agreement once the speaker accepts.
- All parties coordinate and finalize the terms of the booking, including contract terms and conditions.
- Confirm the booking by signing the contract and making the necessary payments.
What types of events do keynote speakers typically speak at?
Keynote speakers can speak at a wide range of events, virtual or in person, including conferences, corporate meetings, industry conventions, seminars, workshops, fundraising galas, educational programs, and other special occasions where an inspirational or informative address is desired.
How do I select the right keynote speaker for my event?
When selecting a keynote speaker, consider the following factors:
- The speaker's expertise and knowledge relevant to your event's theme or industry.
- Their speaking style, ability to engage the audience, and deliver impactful messages.
- Past client testimonials, reviews, or references.
- The speaker's availability and fee within your budget.
What are the payment terms and conditions?
A deposit is required upon signing the contract, with the remaining balance due 2–4 weeks before the event. If the event is taking place within 30 days, the full balance is due upon signing.
How far in advance should I book a keynote speaker?
It is generally advisable to book a keynote speaker as early as possible, especially if you have a specific speaker in mind or if your event is during a peak season holiday. Ideally, booking a speaker three to six months in advance can increase the chances of securing your desired speaker.
Can you help me with the logistics and technical requirements for the speaker's presentation?
Yes, we can assist you with the logistics and technical requirements for the speaker's presentation. We stay actively involved during pre-event planning to coordinate with you and ensure that the necessary audiovisual equipment, staging, lighting, and other technical aspects are in place for a successful presentation.
Are there any special requirements or accommodations that need to be considered for the speaker?
Keynote speakers may have specific requirements or accommodations that need to be considered, such as travel arrangements, accommodation preferences, dietary restrictions, or accessibility needs. Some speakers have a performance rider we include in the contract, others have minimal requirements.
Do keynote speakers offer customization options for their presentations?
Yes, many keynote speakers offer customization options for their presentations. They can tailor their content, examples, or case studies to align with your event's theme, industry, or specific audience. Discuss your customization needs with us so we can guide you accordingly.
Can the speaker participate in pre-event activities such as panel discussions or Q&A sessions?
Some keynote speakers are open to participating in pre-event activities such as panel discussions, Q&A sessions, or meet-and-greet sessions. Please share your specific requirements with us during the firm offer phase, so we can work on getting you everything you need.
How long is a typical keynote speech?
The duration of a standard keynote speech can vary depending on the speaker and the event's schedule. Typically, keynote speeches range from 30 minutes to 90 minutes, including any Q&A sessions or interactive elements. Some speakers can accommodate half or full day sessions and extended keynotes. Discuss the desired duration with your representative to determine the appropriate length for participation.
Can I provide feedback or reviews about the speaker's performance?
Yes, we encourage and appreciate feedback about the speaker's performance as well as our services. You can share your feedback via email after the event, or via our survey feedback form. Your feedback can help them improve our services and assist other clients in making informed decisions.
Are there any discounts or special offers available for booking multiple speakers or multiple events?
Often, yes. It's worth inquiring about such possibilities with your Key Speakers representative to explore any available cost-savings options.
Why book Joey Coleman though Key Speakers?
- We provide a comprehensive service that takes the guesswork out of hiring a speaker—from speaker selection to logistics to post-event feedback. We know you have lots of responsibilities on top of finding and coordinating event speakers, so having a committed and proactive partner on your side that is an expert with the talent booking process is crucial. Every time you book a speaker with Key, your dedicated events manager will support you throughout the entire planning process. We work closely with you from speaker selection to post-event success and always ensure that your needs are addressed first.
- We help you negotiate contractual details such as speaker fees and travel terms so that you end up with the most favorable deal. Leave the fine print to us so you can focus on other aspects of your event. Key Speakers mediates and absorbs some of the contractual risks that inherently come with booking a keynote speaker.
- With our highly communicative booking and proposal model, you'll never be left in the dark with the status of your speaker. We pride ourselves on speedy response time and always keep you updated on all new developments relating to your event. Our experienced agents are personable (after our morning coffee!) and always eager to do whatever it takes to secure a fantastic speaker for your event.
To put it simply, Key Speakers is your one-stop resource for finding, booking and managing speakers for your event. We do the heavy lifting for you. Our dedicated and knowledgeable advisors ensure that your speaker's message and personal brand perfectly align to your event objectives.
Remember that the specific details and offerings may vary among different speakers, so it's always recommended to consult with your Key Speakers representative for accurate information and assistance.
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