Dean is a noted authority on Change Management and Customer Service. Dean helps committed organizations create connected & influential work cultures focused on: Enhancing Customer Experiences, Building Priceless Business Relationships!, and Working and Winning in a World of Change!
His books, including HOW TO ACHIEVE BIG PHAT GOALS, THE PROGRESS CHALLENGE: Working and Winning in a World of Change, and CRACKING THE NETWORKING CODE have sold over 100,000 copies worldwide and have been translated into Chinese, Hindi, Polish, Korean, Spanish and Greek. Come celebrate the release of his latest book, THE PROGRESS AGENT HANDBOOK FOR INFLUENCE AND CONNECTION.
He has had the privilege of sharing his profitable insights on Progress, Influence and Connection from stages across the globe including: Spain, Turkey, Poland, Ecuador, Mexico, Canada, Venezuela, Sweden and the islands of Aruba and Jamaica. Dean is a cum laude graduate of the University of North Texas and has served as Guest Lecturer to UCLA and University of Dallas MBA programs as well as the International Call Management Institute.
Dean has been a featured contributor to Sales and Service Excellence, CEOWorld Magazine, The Smart Manager (India), Training Magazine Europe, Executive Travel, LabX Media, Networking Times and the American Management Association’s Moving Ahead magazine as well as numerous podcasts and the audio magazine Selling Power Live. His business views have also been featured on the Voice of America radio as well as the Dallas Morning News and Monster.com.Dean’s writings on creating authentic business development by building and strengthening PROGRESS-based Work Cultures and Sales & Service teams has been endorsed by a who’s who of international business thought leaders including Michael Port (author of BOOK YOURSELF SOLID), Ken Blanchard (author of THE ONE MINUTE MANAGER, Bryan Tracy, author of THE PSYCHOLOGY OF SELLING and the legendary Father of GUERRILLA MARKETING, Jay Conrad Levinson who calls Dean ‘a Master of Progress.’
- PROGRESS LEADERSHIP: Say NO to Change Management
- Cracking the Networking CODE: Four Steps to Priceless Business Relationships
- OPTIMISM is an ASSET
Harnessing the Power of Resilience & the Power of Choice. Program features insights from the work & life of Dr. Viktor Frankl.
- CREATING PROGRESS in a World of CHANGE
In these uncharted & stressful times, caring committed leaders MUST focus on ‘Progress Leadership’ not Change Management!!
- ROCK the Customer Experience
In person, on the phone & on line.
- How to Achieve Big PHAT Goals
Program focused on Taking Consistent Mindful Action and is customized for Safety Goals, Health Goals, Team Goals, Customer Service Goals , Sales Goals, etc.
- PRICELESS PROSPECTING
Mastering the New Laws of Business Networking… Going for the SALE even at a social distance in a challenging business landscape!!
- Business Growth / Prospecting / Business Network
- Customer Service / Customer Experience
- Change Management / Dealing with Change