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Lisa Ford

Lisa Ford

Authority on Customer-Focused Culture; Co-author, Exceptional Customer Service
FEE RANGE: $10,000–$15,000 [FEE NOTE]
TRAVELS FROM: Georgia
Lisa Ford delivers what her audiences want—practical ideas combined with plenty of opportunities to laugh and relate to her examples. Her content inspires people to increase their personal, team and organization's results. Lisa is the author of How To Give Exceptional Customer Service, the #1 selling business videotape series for the last 3 years in the U.S. She has also authored, Developing A Customer Retention Program, co-authored Building A Customer Driven Organization: The Manager's Role video and audio tapes, and Personal Power audio tapes. She is an expert in the field of customer service, customer retention, managing, hiring and training for service excellence. Other popular topics offered by Lisa are on leadership, team issues, everyday excellence and change. Lisa is known for designing content customized to the audience and the issues they face. Audiences love how the presentation is filled with practical strategies, common sense, memorable stories and combined with enthusiasm and humor.

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