Topics

• What They GET vs. How They FEEL: How to Create Customer Experiences People Remember, Talk About & Want to Repeat

  PROGRAM FOCUS: Customer Experience, Sales, Client Loyalty, Competition, Mindset
  Do you want more transactions and bigger tickets? Do you want to outperform your competition without having to out-advertise them? Are you ready to turn your customers into raving fans?
  When you focus less on what customers get and more on how customers feel, every transaction will become a marketing opportunity; make them feel great and they’ll do your marketing for you.
  If you’re ready to learn how TOP business operators stay in the winner’s circle, this presentation is for you. Scott gives you powerful tools to create a service culture that grows loyalty and word-of-mouth and translates success into bigger ticket sales. He’ll show you how to replace robotic customer service practices with unforgettable experiences that ensure customers remember you, talk about you and can’t wait to come back.
  Discover Scott’s field-tested and award-winning approach that will help you:
  · Deliver a customer service experience that distinguishes you from the competition
  · Make EVERY transaction a marketing opportunity that brings customers back
  · Optimize your digital footprint by improving your online ratings and reviews
  · Increase ticket average, customer frequency, and word-of-mouth advertising
  · Apply the “Above/Below Effect” so you can not only build your brand but improve your reputation

• THINK, LEAD, SERVE: How Mindset & Culture Lead to Profit & Performance

  Program Focus: Mindset, Company Culture, Sales Growth, Customer Experience, Life Balance
  In a busy work environment, it’s easy to get so caught up in tactics and everything that needs to be done that you forget about your individual mindset and the collective culture of your organization. But these human elements are the very things that separate the average from the extraordinary. To operate in a way that makes the most impact and ultimately, the most money, your culture must excel in three critical areas: the way people think, the way they lead, and the way they serve.
  In this engaging, practical keynote program, Scott will show you how to:
  THINK like a high performer. Take control of your brain to ensure your mindset is an asset to the organization, not a detriment.
  LEAD in a way that promotes both the skill set and mindset of individual team members while also uniting them into a proud, loyal, and collaborative workforce that genuinely wants the best for the organization and the people it serves.
  SERVE customers and the community by creating emotionally satisfying experiences that will quickly produce referrals and loyal repeat business.
  You will learn:
  · The “Trigger to Trouble” process and how to disrupt it
  · How to work from your “point of clarity” and overcome the most common mental blockers that sabotage performance
  · How to manage your time to ensure you’re not just active, but proactive
  · What a culture actually is (beyond being nice to people) and how to effectively build and preserve it
  · How to overcome your hiring biases, understand your beliefs about the hiring process, and why you need the discipline to hold out for the right people.
  · How to move from facilitating transactions to building connections with your customers
  · Shift from upselling to upserving so you can increase your average ticket size while meeting the customer’s needs at a more intuitive level
  

• Stop the Shift Show - Turn Your Hourly Workers into a Top-Performing Team

  Transform the challenge of managing hourly workers into your competitive advantage. Learn from real-world case studies and actionable strategies to attract, retain, and lead top talent. Navigating the complexities of managing hourly workers can be a daunting task. But what if you could turn this challenge into your competitive advantage? Based on his new book, Stop the Shift Show: Turn Struggling Hourly Workers Into a Top-Performing Team, Scott unveils the blueprint for transforming your hourly workforce into a high-performing team—without breaking the bank. Drawing from real-world case studies, cutting-edge hiring metrics, and actionable workforce strategies, this dynamic presentation will equip you with the tools to attract, retain, and lead top talent.

  This keynote is a game-changer for:
  Leaders and managers overseeing hourly workers and diverse teams
  •Organizations stuck in a revolving door of hiring and losing hourly staff
  •Decision-makers seeking actionable coaching techniques for immediate implementation

  Attendees will walk away with:
  •A deep understanding of what sets high-performance cultures apart
  •Innovative strategies to attract top talent without inflating labor costs
  •A roadmap to overcome hiring biases and the discipline to wait for the right fit
  •Best practices for recruiting, onboarding, and training that lead to long-term retention

• Killer Cultures: How to Create a Workplace that Attracts, Retains and Elevates Talent

  Program Focus: Leadership, Employee Retention, Team Building, Corporate Culture
  In today’s marketplace, employers are competing as much for employees as they are customers. But recruiting team members means very little if you can’t keep them, or if you can’t get them to perform. By creating a best-in-class workplace, you’ll naturally attract, retain, and boost talent, and ultimately grow your organization. In other words, to grow a high-profit business, you first need to grow a high-performance culture. That means going beyond ping pong tables, candy bowls, and gift cards and getting to the core of what really motivates people and unites them to the team.
  In this program, Scott with teach your group how to:
  · Create high-performing teams that collaborate, WOW customers, and improve company culture
  · Become a talent magnet without increasing labor costs
  · Retain employees who solve problems instead of creating them
  · Spend less time recruiting and more time growing your business
  · Enjoy the PEACE OF MIND knowing your business is in good hands

• 30-Second Leadership: The Simple Coaching Method for Making Employees Great

  Program Focus: Team Building, Leadership, Cultural Transformation, Employee Engagement, Coaching
  Do you struggle with underperforming team members? Are attempts to motivate them failing to produce results? Would you like to spend less time “dealing with employees” and more time growing your bottom line?
  Discover 30-Second Leadership, a field-tested management program that has leaders raving! Rooted in real-world experience, this simple, hard skills coaching system will show you how to quickly diagnose an employee’s work performance and prescribe the best corresponding coaching method to boost results and shift employee mindset and productivity in the workplace.
  Whether you are a small business owner or a front-runner in a large corporation, if you manage other people, 30-Second Leadership will provide you with immediate, powerful and lasting results.
  This program will:
  · Empower managers with simple, proven steps to engage and INSPIRE their employees
  · Create a common language among management for evaluating employee performance
  · Ensure top employees stay great, feel challenged and elevate others
  · Re-engage employees who may be bored, burnt-out or slipping in performance
  · Transform front-line employees into leaders who will help you grow your business
  This workshop is highly-customized and a perfect follow-up to any of Scott’s keynotes. It is available in a 60-90-minute format, half-day workshops and is a popular addition for executive retreats.

• NEXT-LEVEL Sales: The Optimized Mindset of High-Performing Sales Reps

  The sales process is an emotionally charged experience. When expectations aren’t met, profits drop, clients complain or claims soar, sales agents feel it. These feelings cause sales reps to draw incorrect conclusions, lose trust, and panic. Often, they talk to each other, reinforcing their fears and mistrust of the corporate team. While sales managers often note how a sales rep’s mindset can directly impact their business execution, rarely is there any meaningful discussion or training around the human factors that so clearly influence performance.
  Great sales organizations know they need to go beyond teaching hard skills and also support soft skills training for their agents and employees. This results in higher retention and will produce a system of sales reps who are as confident as they are competent.
  NEXT-LEVEL Sales will give your group the encouragement and tools they need to work at a higher level. They’ll learn to look at business circumstances objectively without allowing emotions to cloud judgement and adversely impact sales.
  This program will help your sales team:
  · Boost performance, increase work satisfaction, and grow the company’s brand
  · Purposely reframe their business concerns with facts that will help grow and profit their business
  · Understand how great customer service elevates the emotional state of their clients, which in turn, result in bigger sales
  · Harness the power of logos (facts and features), ethos (credibility) and pathos (emotions), and why all three are critical for agency growth and marketing success
  · Objectively process information in order to replace assumptions and fears
  · Move from facilitating transactions to building long-term relationships with clients that increase referrals

• You’ve Got This! The Human Factors of RESILIENCE & RESULTS

  Program Focus: Motivation, Success, Culture, Mindset, Peak Performance, Overcoming Adversity, Change
  This uplifting, content-rich program inspires attendees to embrace change, upgrade workplace performance and offers practical takeaways that immediately translate into actionable results.
  Scott will teach your organization the three factors that determine outcome in any business situation. He’ll outline the difference between problem-solving and resiliency, and share five strategies for living and working with more strength and courage. Finally, he’ll explain how your group can create a culture of support and inclusiveness, so organizations thrive as a whole. This program is filled with actionable strategies, impactful stories and practical life lessons that will give your team lasting strength and inspiration.
  Available as a keynote, breakout or half-day session, this customized program is perfect for leadership and management teams, front-line employees and is also a popular choice for all-hands meetings.
  Audience members will learn how to:
  · Navigate more effectively through market change, burn-out and setbacks
  · Identify the three factors that impact results and focus on the areas where you have the most control
  · Make smarter business decisions with more strategy, less emotion
  · Discover the most common mental blockers that sabotage business performance and how to avoid them
  · Create a work culture that everyone can get behind and how to regularly reinforce it to promote seamless teamwork and high-performance
  · Elevate the individual and group performance of your team
  

• The Wealthy Franchisee: Game-Changing Steps to Grow Your Business and Become a Wealthier (and Healthier) Franchisee

  Get ready to achieve breakthrough performance and growth! In Scott’s signature and most-requested keynote, he will share with you how to transform your business from average to extraordinary. Scott helps franchisees think, lead and serve at a higher level. With over 10 years as an award-winning, multi-unit franchisee and coach for countless brands, he will show you HOW top franchisees achieve consistent, profitable results (beyond doing more marketing and finding better employees).
  Get out of your head and into your business so you can:
  · Increase productivity, efficiency and streamline operations
  · Build MORE WEALTH from the operation you already have
  · Make smarter business decisions with more strategy and less emotion
  · Inspire employees and delight customers
  · Reduce stress, maintain a healthier lifestyle and have more fun running your business.